Now Hiring - Givaudan SA - Sales Support Coordinator in Louisville, KY

Full description of the position

Role Summary: Provide accurate and timely administrative support to customers, account managers, and the wider commercial team, ensuring a consistently exceptional customer experience. Principal

Responsibilities

:

• Uphold Givaudan's Mission Statement, Quality Policy, and Values and Beliefs.
• Review and categorize customer emails, prioritizing urgent inquiries.
• Handle general queries from both internal and external customers.
• Collaborate with local Customer Care teams to resolve order-related issues (Price/Inco).
• Build and maintain customer relationships under the guidance of key account managers.
• Work with Sales Managers to address and resolve customer queries.
• Provide general backup and business support to Key Account Manager(s).
• Ensure smooth service delivery for all customer documentation, questionnaires, product information, etc.
• Support new account setup, including linking products in the relevant system.
• Assist with the annual and ad-hoc pricing process.
• Manage the sample request process and keep account managers informed of customer requests.
• Prepare ad-hoc reports to support the account manager.
• Complete other tasks as required. Competency

Requirements

:

• Integrity/Ethics
• Quality
• Vision and Values
• Initiative
• Sense of Urgency

Work Environment

/Safety

• Communication
• Customer Service
• Sales Team Support Skill

Requirements

:

• Strong written and verbal communication skills
• Active listener
• Well-organized
• Proficient in Excel
• Ability to work independently and in team settings
• Ability to motivate others
• Goal- and deadline-oriented
• Strong work ethic pkiXD3wd6y