Now Hiring - Atlas Concorde USA - Customer Service Representative in Smyrna, GA

Full description of the position

Position description : Home Improvement Centres Customer Service, with the following primary duties and responsibilities (list is non-exclusive): * Coordinating customer sales from initiation of order through delivery of product. * Technical Data Entry * Communication with sales and warehouse staff and customers to ensure that all documentation required for the completion of an order is obtained and sent in a timely manner. * Utilize databases for order input, pertinent documentation of customer requests and changes * Managing and responding to customer service issues, including recording details of customer service requests in customer relationship management system * Work directly with field service employees to develop strategy for handling long-term customer service issues * Answers telephone inquiries, questions, and concerns from customers regarding the status of orders in a clear, concise, and courteous manner. * Helps Accounts Receivable Department Team. Performs duties necessary to ensure the team's projects/goals are completed. * Ensures appropriate documentation of billing, follow-up, collection, and appeal efforts are recorded on accounts. * Identifies, researches, and ensures timely processing of billing errors, corrections and claims. * Prepares routine management reports, quality reports, and special reports as directed by supervisor. * Communicates department problems to supervisor and makes recommendations for changes. * Maintains office, department and operational procedures and standards consistently. * Maintains a high level of confidentiality, ethical, and professional standards. * Performs assignments accurately and on time, as directed. * Maintains individual productivity and performance standards. * Reports to work, meetings and professional obligations on time. * Recommends new approaches, policies, and procedures to influence continuous improvements in department's efficiency and services performed. * Perform other duties as assigned or requested. Job Type: Full-time Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance * Work from home Shift: * 8 hour shift * Day shift Ability to Commute: * Smyrna, GA 30082 (Preferred) Ability to Relocate: * Smyrna, GA 30082: Relocate before starting work (Preferred) Work Location: Hybrid remote in Smyrna, GA 30082