Now Hiring - Atlas Concorde USA - Customer Service Representative in Smyrna, GA

Full description of the position

Position description : Home Improvement Centres Customer Service, with the following primary duties and responsibilities (list is non-exclusive):

• Coordinating customer sales from initiation of order through delivery of product.
• Technical Data Entry
• Communication with sales and warehouse staff and customers to ensure that all documentation required for the completion of an order is obtained and sent in a timely manner.
• Utilize databases for order input, pertinent documentation of customer requests and changes
• Managing and responding to customer service issues, including recording details of customer service requests in customer relationship management system
• Work directly with field service employees to develop strategy for handling long-term customer service issues
• Answers telephone inquiries, questions, and concerns from customers regarding the status of orders in a clear, concise, and courteous manner.
• Helps Accounts Receivable Department Team. Performs duties necessary to ensure the team's projects/goals are completed.
• Ensures appropriate documentation of billing, follow-up, collection, and appeal efforts are recorded on accounts.
• Identifies, researches, and ensures timely processing of billing errors, corrections and claims.
• Prepares routine management reports, quality reports, and special reports as directed by supervisor.
• Communicates department problems to supervisor and makes recommendations for changes.
• Maintains office, department and operational procedures and standards consistently.
• Maintains a high level of confidentiality, ethical, and professional standards.
• Performs assignments accurately and on time, as directed.
• Maintains individual productivity and performance standards.
• Reports to work, meetings and professional obligations on time.
• Recommends new approaches, policies, and procedures to influence continuous improvements in department's efficiency and services performed.
• Perform other duties as assigned or requested. Job Type: Full-time

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home Shift:
• 8 hour shift
• Day shift Ability to Commute:
• Smyrna, GA 30082 (Preferred) Ability to Relocate:
• Smyrna, GA 30082: Relocate before starting work (Preferred) Work Location: Hybrid remote in Smyrna, GA 30082