Now Hiring - Hueman - Account Manager in Atlanta, GA

Full description of the position

Connexure is hiring a Account Manager in Atlanta, GA. The Account Manager will be responsible for managing and nurturing relationships with our clients, ensuring they receive maximum value from our stop-loss insurance software solutions. This role involves understanding client needs, providing support and training, and identifying opportunities for upselling and cross-selling. Connexure is a leading SaaS software company dedicated to transforming the self-funded health insurance industry. Our mission is to provide innovative solutions that streamline operations, enhance user experiences, and deliver significant cost savings. We value collaboration, excellence, and a passion for technology and healthcare.

Key Responsibilities

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• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, acting as their primary point of contact.
• Onboarding and Training: Facilitate the onboarding process for new clients, providing comprehensive training and support to ensure successful implementation and adoption of our software.
• Account Monitoring: Regularly check in with clients to monitor their usage and satisfaction with our software, addressing any concerns or issues promptly.
• Client Feedback: Gather and relay client feedback to the product development team to inform future enhancements and improvements.
• Performance Metrics: Track and report on key performance indicators (KPIs) related to client satisfaction, retention, and revenue growth.
• Industry Knowledge: Stay informed about industry trends and developments in the stop-loss insurance market to provide valuable insights and recommendations to clients. Job

Qualifications

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• Education: Typically, a relevant degree such as a Bachelors or Associates in Technical, Business, Finance, Accounting, Engineering, Computer Science, or a related field.
• Proven experience as an Account Manager or in a similar client-facing role
• Excellent communication and interpersonal skills.
• Problem-solving mindset with a proactive approach to addressing client needs and challenges.
• Ability to manage multiple accounts and projects simultaneously, prioritizing effectively.
• Proficiency in using CRM software and other relevant tools.
• Strong analytical skills with the ability to interpret data and make informed recommendations. It is Connexure's mission to unify the self-funded medical ecosystem through integrated technologies, processes, and data insights. The Leadership team believes in a customer-centric approach to driving value and creating a network effect where the software only becomes stronger as more users adopt it. This proud, Atlanta-based, industry-shaping vertical software business is looking to simplify the lives of those in the self-funded space. If you are interested in learning more about a career with Connexure as a Account Manager, apply today!