Now Hiring - Scenthound Apex, NC - Membership Sales Associate in Apex, NC

Full description of the position

Benefits

:

• Bonus based on performance
• Free uniforms
• Opportunity for advancement Perks and

Benefits

: Competitive hourly base pay, plus tips; sales bonuses Complimentary service membership About the Position: The Membership Sales Associate is a key sales position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires:

• Sales experience and confidence (membership sales)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work weekends Who We Are Looking For: We are searching for a goal-oriented team member who has a passion for sales, experience in membership sales model and customer service! A successful Membership Sales Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! Tasks:
• Drive membership sales through health and wellness education
• Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
• add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer - responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager Skills and Abilities:
• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards