Now Hiring - Cox powered by Atrium - ServiceNow Organizational Change Manager (2025-9174) in Raleigh, NC

Full description of the position

Overview: Cox Communication and RapidScale are searching for a talented ServiceNow Organizational Change Manager in Raleigh, NC! In this role, you will develop and execute change management strategies that align with business objectives and project goals, with a primary focus on our ServiceNow implementation. * Cox Communications* is a leading provider of digital cable television, telecommunications, and home automation services. With a focus on innovation and customer satisfaction, Cox Communications offers high-speed internet, digital telephone, and home security services to residential customers and businesses. We're currently looking for talented individuals to join our team. This is a 36*-month W2 contract assignment* with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs. Responsibilities: Responsibilities of the ServiceNow Organizational Change Manager: * Develop and execute change management strategies that align with business objectives and project goals, with a primary focus on our ServiceNow implementation. * Create and deliver communication plans that clearly articulate the "why," "what," and "how" of change, fostering transparency and excitement. * Partner closely with project leaders, technical teams, HR, and business stakeholders to assess change impacts and develop mitigation plans. * Design and implement training and enablement programs that prepare employees for success with new systems, tools, and workflows. * Proactively identify and address resistance to change using proven frameworks and data-driven insights. * Develop stakeholder engagement plans that foster advocacy and build a strong change champion network. * Monitor adoption and usage metrics; gather feedback and adjust strategies as needed to ensure continued momentum and impact. * Coach leaders at all levels on their role in change, equipping them with tools and guidance to support their teams. * Align change management efforts with organizational goals, culture, and employee experience. Minimum Qualifications: Minimum Qualifications of the ServiceNow Organizational Change Manager: * Bachelor's degree in a related discipline and 6+ years' experience in a related field (i.e. change management or organizational development, preferably in IT or digital transformation contexts). The right candidate could also have a different combination, such as a master's degree and 4+ years' experience; a Ph.D. and 1+ year of experience; or 10 years' experience in a related field. * Demonstrated success leading enterprise-level change initiatives, including communication and training strategies. * Strong understanding of change management principles, methodologies, and tools (e.g., ADKAR, Kotter, etc.). * Experience supporting technology implementations--preferably ServiceNow. * Comfortable navigating ambiguity, identifying solutions, and balancing strategic and tactical priorities. Preferred Qualifications: Preferred Qualifications of the ServiceNow Organizational Change Manager: * Change Management Certification (e.g., Prosci, ACMP). * ITIL Foundation Certification. * Experience in the cloud or managed services industry. * Experience producing high-impact communications and enablement materials (e.g., videos, digital learning, workshops). Benefits: * Comprehensive Benefits Package available based on eligibility * Medical, Dental, Vision * Short-Term Disability (STD) * Long-Term Disability (LTD) * Supplemental and Voluntary Life Insurance * 401(K) * Commuter Benefit Program Requisition Disclaimer: As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. _ This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements_ _ By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, "Atrium Alerts"). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. 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