Now Hiring - Surge Connections OC - Entry Level Customer Support & Sales Representative in Anaheim, CA

Full description of the position

At our company, we believe in building genuine connections--starting with a warm smile and an enthusiastic greeting. Our mission is simple: to create exceptional customer experiences while supporting our clients, our people, and the communities we serve. With a focus on expansion and innovation, we're proud to partner with some of the nation's most recognized brands, helping them reach new markets and customers. We're currently looking for an Entry Level Customer Support & Sales Representative to join our energetic and people-focused team. In this role, you'll be the first point of contact for our clients' customers--making their experience seamless, positive, and memorable. Whether it's resolving a concern or educating them about a service, you'll be an ambassador of quality and care. Responsibilities of the Entry Level Customer Support & Sales Position Include: * Serve as the first touchpoint for customer inquiries, offering thoughtful solutions with professionalism and empathy * Gain in-depth product and service knowledge through training, team meetings, and webinars * Address customer questions confidently and provide recommendations tailored to their needs * Maintain professionalism while following CDC guidelines and company compliance policies * Clearly explain all product and service features, including any active promotions * Keep accurate records of all customer interactions to ensure a smooth experience * Handle customer concerns with integrity and ensure follow-up where needed * Collaborate with the team to share feedback and ideas that enhance performance and client satisfaction Education/Requirements of the Entry Level Customer Support & Sales Position: * High school diploma or equivalent * 0-2 years of experience in customer service, retail, sales, or support roles * A natural team player with strong communication skills * Calm under pressure and thrives in a fast-paced environment * Proactive, self-motivated, and eager to grow professionally * Friendly, people-oriented, and brings positive energy to the team Benefits of the Entry Level Customer Support & Sales Position: * Career advancement opportunities into management and leadership roles * Hands-on training and mentorship from experienced managers * No holiday work--spend your time where it matters most * Access to professional development through virtual networking events and webinars * Fun team activities, company dinners, and holiday celebrations Job Type: Full-time Pay: $800.00 - $1,200.00 per week Shift: * Day shift Work Location: In person