Now Hiring - Catapult Global, LLC - Account Manager in Henderson, NV

Full description of the position

Role and Responsibilities We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, maintain and develop strong relationships, and grow current business with existing clients. A successful Account Manager will liaise with cross-functional internal teams including Sales, Project Management, and Purchasing to improve the entire customer experience. A successful Account Manager should ensure all pertinent stakeholders meet the needs of our customers to keep our clients satisfied and engaged with our products and services in the long-run. Responsibilities: * Serve as the lead point of contact for all customer account management matters by communicating with managers, buyers and clientele on a daily basis to improve customer satisfaction * Build and maintain strong, longlasting relationships with both internal and external client stakeholders * Collaborate with internal teams to ensure the timely and successful delivery of our solutions and product according to customer needs and objectives * Clearly communicate the progress of ongoing account matters to internal and external stakeholders * Assist with challenging client requests or issue escalations as needed * Processing large volume of orders accurately and efficiently, and following the order from inception to completion/deliverable at customer's site * Maintain a 100% on time delivery to all assigned customer accounts * Monitoring order status through the manufacturing cycle to ensure that it is progressing as expected * Updating customer records with order details such as outbound shipping details and tracking numbers * Processing returns or exchanges based on customer requests or company policies * Communicating with customers regarding order status updates using email, phone, or text message * Facilitate and lead all backlog and operations reviews with sales, manufacturing and logistics increasing communication among groups * Maintain pertinent spreadsheets surrounding client details and updating SharePoint * Maintain OEM inventory though point of sales reports and stocking-rotation program * Create customer master profile into database * Coordinate with buyers and internal logistics department to arrange for the movements of materials and resolve any import conflicts * Partner with other sales leaders to foster ongoing effort to maintain open communication and cooperative working relationships between groups * Create and maintain reports on service, inventory positions, and open orders * Forecasting customer patterns and demand requirements in relation to supply chain availability * Continuous analysis of forecast patterns and changes with ability to adapt as required * Ability to oversee and maintain multiple product types Knowledge of: * Concepts of common sales strategy & manufacturing supply chain processes * Inventory Control * Project and Product planning * Forecast planning * Appropriate computer functions and programs & modern office procedures Ability To: * Effectively manage multiple relationships with internal and external business partners * Drive process improvement in customer relations using best practices * Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail * Meet assigned deadlines in a fastpaced business environment * Review customer purchase orders and compare to sales quotes for clarity and accuracy with high attention to detail Preferred Skills * M365/Teams/SharePoint * Inventory Management Experience * Knowledge of Gaming Industry/ Gaming Manufacturing * Proven work experience as an Account Manager, Key Account Manager, Jr Account Manager or relevant role