Now Hiring - Catapult Global, LLC - Account Manager in Henderson, NV

Full description of the position

Role and

Responsibilities

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, maintain and develop strong relationships, and grow current business with existing clients. A successful Account Manager will liaise with cross-functional internal teams including Sales, Project Management, and Purchasing to improve the entire customer experience. A successful Account Manager should ensure all pertinent stakeholders meet the needs of our customers to keep our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

:

• Serve as the lead point of contact for all customer account management matters by communicating with managers, buyers and clientele on a daily basis to improve customer satisfaction
• Build and maintain strong, longlasting relationships with both internal and external client stakeholders
• Collaborate with internal teams to ensure the timely and successful delivery of our solutions and product according to customer needs and objectives
• Clearly communicate the progress of ongoing account matters to internal and external stakeholders
• Assist with challenging client requests or issue escalations as needed
• Processing large volume of orders accurately and efficiently, and following the order from inception to completion/deliverable at customer's site
• Maintain a 100% on time delivery to all assigned customer accounts
• Monitoring order status through the manufacturing cycle to ensure that it is progressing as expected
• Updating customer records with order details such as outbound shipping details and tracking numbers
• Processing returns or exchanges based on customer requests or company policies
• Communicating with customers regarding order status updates using email, phone, or text message
• Facilitate and lead all backlog and operations reviews with sales, manufacturing and logistics increasing communication among groups
• Maintain pertinent spreadsheets surrounding client details and updating SharePoint
• Maintain OEM inventory though point of sales reports and stocking-rotation program
• Create customer master profile into database
• Coordinate with buyers and internal logistics department to arrange for the movements of materials and resolve any import conflicts
• Partner with other sales leaders to foster ongoing effort to maintain open communication and cooperative working relationships between groups
• Create and maintain reports on service, inventory positions, and open orders
• Forecasting customer patterns and demand requirements in relation to supply chain availability
• Continuous analysis of forecast patterns and changes with ability to adapt as required
• Ability to oversee and maintain multiple product types Knowledge of:
• Concepts of common sales strategy & manufacturing supply chain processes
• Inventory Control
• Project and Product planning
• Forecast planning
• Appropriate computer functions and programs & modern office procedures Ability To:
• Effectively manage multiple relationships with internal and external business partners
• Drive process improvement in customer relations using best practices
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Meet assigned deadlines in a fastpaced business environment
• Review customer purchase orders and compare to sales quotes for clarity and accuracy with high attention to detail Preferred Skills
• M365/Teams/SharePoint
• Inventory Management Experience
• Knowledge of Gaming Industry/ Gaming Manufacturing
• Proven work experience as an Account Manager, Key Account Manager, Jr Account Manager or relevant role