Now Hiring - ReSource Point of Sale - Staging Technician in Chicago, IL

Full description of the position

Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Requirements * Troubleshoot, repair, and test hardware Point of Sale hardware & software. * Maintains current knowledge of all NetSuite applications involved in the staging and troubleshooting of POS hardware: ex. Repair tickets, Projects, Sales Orders, etc. * Build, test, and configure POS hardware to customer provided specifications. * Preform disk imaging and install software while following internal standards to safeguard proprietary customer data. * Confirm order and hardware accuracy prior to testing/repair, complete "Serviced by" on all orders. * Develop a robust and diverse technological skill set to enable you to solve problems as they arise. * Become a source of knowledge about the products you work on to answer inquiries from internal and external stakeholders. * Maintain constant communication with customer facing teams and team leads to meet all deadlines. * Collaborates with customers to build, configure, and implement point of sale (POS) software. * Collaborates, plans, and executes hardware, software, and application project rollouts. * Maintain internal work logs via Smartsheet, Excel or additional platform as required by RPOS or Customers * Use and maintain provided staging documentation to ensure all hardware & software testing and setup is done correctly and per customer specifications. * Maintains a current knowledge base of all customers specific staging processes and understanding of new hardware as it is updated and improved. * Drives continuous improvement projects to better utilize technology and facilities to facilitate successful execution of staging projects. * Fosters positive working relationships, responds proactively to performance concerns, discipline, and co- worker relations matters. * Responsible to perform all work in accordance with RPOS best practices and make suggestions to ensure said practices meet customer expectations and industry standards. Minimum Qualifications (Knowledge, Skills, and Abilities) * High School Diploma or GED preferred, or equivalent combination of education and experience. * CompTIA A+ Certification * Experience in Microsoft Windows architecture and troubleshooting, IOS & Android basic troubleshooting. * Point of Sale software Experience: Aloha or other Enterprise software a plus * Self-directed individual who leads projects and holds strong organizational skills. * Analytical skills with the ability to collect, organize, analyze, and disseminate information. * Ability to multitask working on multiple projects/tasks at the same time and the ability to work in a collaborative team environment. * Requires use of hand tools and the ability lift, carry, or otherwise move 30/50 pounds regularly. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. Machinery operation requires the use of safety equipment to include but not limited to; eye safety glasses, hearing protectors, work boots, and hardhats. Loose fitting clothes and jewelry are not permitted. The noise level in the work environment is usually moderate. Job Type: Full-time Pay: From $23.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Health savings account * Paid time off * Professional development assistance * Vision insurance Schedule: * 5x8 * 8 hour shift * Day shift * Monday to Friday Experience: * Computer literacy: 1 year (Preferred) * Computer skills: 1 year (Preferred) Ability to Relocate: * Chicago, IL 60642: Relocate before starting work (Required) Work Location: In person