Now Hiring - Millennium & Copthorne Hotels plc - Sales and Event Coordinator in Durham, NC

Full description of the position

Overview

We are seeking a detail-oriented and proactive Event Coordinator to join our team. The ideal candidate will be responsible for planning and executing a variety of events, ensuring they run smoothly and successfully. Supporting sales managers in catering to group and meeting/event clients is essential to ensuring all event and room requirements are thoroughly documented. In collaboration with the sales managers, you will help secure and coordinate all meeting/event details for our clients. As the first point of contact, you will be there to answer calls and greet walk-ins. At times, you will serve as a crucial link between sales managers and customers to ensure complete satisfaction. Additionally, you will play a key role in leading the banquet servers and serving as the point of contact on the day of the event. Together, let's bring these events to life!

Duties

• Support Sales Managers with group and meeting/event clients to ensure that all related event/room requirements for groups and catering are documented and communicated to all hotel departments
• Responsible for securing and coordinating meeting/event details for all internal and external clients
• At times, acts as a liaison between Sales Managers/Director and the customer to ensure complete customer satisfaction
• Other duties may be assigned.)
• Maintains & updates all active files
• Log-in pick-up of room nights, food & beverage, after an event has actualized (Weekly) in a sales database system.
• Uncovers as much information as possible from the meeting planner regarding the group's habits to aid other hotel outlets in their staffing, i.e
• Supports the Sales Department with any deliveries, shipments, and disbursements of all group equipment and collateral
• Updates functions (in book, calendar, or computer) as the group's agenda becomes finalized to minimize space needs and free space for other sales opportunities per request of Sales Management
• Notifies the appropriate Director/Sales Manager of any changes or additions to the outlined agenda
• Attend specific sales meetings or property-specific meetings
• Must be aware of the entire hotel operation
• Follow up with group blocks before cut off date with group room pick up and confirming group cut-off date
• Answer incoming calls and direct or handle appropriate requests
• Provide phone, email, and office coverage to assist customers as needed
• Block space, detail and create BEOs for all meetings/events
• Work directly with the client to detail all aspects of their event, including, but not limited to menu planning, themes/decor/equipment, securing function space, and more
• Prepare group resumes, daily function reports, and BEO packets
• Ensure all rooms/event information is distributed throughout the hotel
• Resolve any issues, complaints, and or problems that ensure quality product delivery and client satisfaction
• Ensure all the billing, commission payments, deposits, etc are correct and processed accordingly
• Conduct hotel site tours when needed or appropriate
• Assist the Sales Managers with any site visit preparation per their request
• Assist Sales Managers with inputting group rooming lists, preparing convention kits and collateral to be used in-house and on sales calls
• Type proposals, contracts, and BEOs on a timely basis and create the appropriate file
• Responsible for keeping the Sales Managers/Director appropriately informed of all messages taken in their absence
• Attend pre-conference meetings to provide client satisfaction
• Maintain a professional and friendly relationship with other departments, team members, and guests
• Present a clean, pleasant, professional image to project a positive appearance to potential guests and clients
• Perform other services and duties as requested by the Sales Managers, Director, and/or General Manager Skills - Strong organizational skills - Excellent time management abilities - Experience in banquet or restaurant event planning - Proficient in budgeting and financial management - Ability to effectively communicate with clients and vendors - Knowledge of catering services and menu selection - Experience in marketing events to attract attendees Job Type: Full-time Pay: $18.50 per hour

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance Schedule:
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed Experience:
• Banquet experience: 1 year (Required)
• Marketing: 1 year (Required)
• Event planning: 1 year (Required) Ability to Commute:
• Durham, NC 27705 (Preferred) Ability to Relocate:
• Durham, NC 27705: Relocate before starting work (Required) Work Location: In person