Now Hiring - WINGS Program, Inc - Lead Sales Associate in Niles, IL

Full description of the position

Description: The Lead Sales Associate is responsible for assisting the Resale Store Manager. The Lead Sales Associate performs the duties of the Sales Associate and acts in a lead capacity in the absence of the Store Manager. Key Responsibilities: * Create and maintain a positive, professional work environment * Provide exceptional customer service * Motivate sales staff to achieve net profitability goals * Understand WINGS and Store policies and procedures * Ensure consistent pricing with the other WINGS stores, per pricing from the Logistics Center * Under the direction of the Manager, perform daily inspections of all store departments to ensure proper inventory replenishment * Provide excellent communications within the store * Ensure communications from Manager are delivered to all staff in a timely fashion * Open and close the store under specific direction of the Resale Store Manager or Chief Operations Officer * During weekly interaction inform Resale Store Manager of any problems or issues with staff and/or volunteers * Complete, on a timely basis, all administrative work as assigned by Manager * In the absence of the Manager, ensure staff and volunteers are supported and have the resources to perform their jobs * Perform additional duties typically performed by the Store Manager in their absence Requirements: * Two years of retail experience, which includes customer service * Associates Degree preferred, but not required * Bilingual preferred * Professionalism: Strong and timely written and verbal communication skills * Commitment to diversity, equity, and inclusion * Excellent time management * Excellent proactive planning * Willing to report to work on short notice in the absence of proper store coverage * Willing to work weekends and holidays as needed * Patience in working with a diverse (volunteer and staff) workforce. * Strong problem-solving abilities; ability to be decisive in unpredictable situations * Good computer knowledge (Word, Excel, and retail applications) * Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to: lifting up to 35 pounds using both hands/arms on a regular basis and standing for 8 hours. Full-time Benefits * 403b Retirement Plan * 403b Employer Match * Health Insurance * Dental Insurance * Paid Time Off * Vision Insurance * EAP