Now Hiring - Abco Safety - Customer Service Representative in Cincinnati, OH

Full description of the position

Job description Ritz Safety is dedicated to providing convenient and cost-effective safety products and solutions to all people and industries, worldwide. With eighteen nationwide locations, we are looking to add a Customer Service Representative to our National Accounts Team in our Cincinnati, OH location. The role of the Customer Service Representative - National Accounts is to support our National Accounts Division. Successful team members will be customer-focused, organized, and able to handle inquiries with professionalism. As a key part of our customer service team, this team member will ensure our clients receive exceptional service, timely support and effective solutions to their needs. Primary Responsibilities: * Input customer's orders, data, and information into CRM technology. * Serve as a point of contact for national account customers, addressing inquiries via phone, email or chat (No cold Calling). * Provide product information, order updates and resolve customer issues. * Collaborate with sales and inventory teams to ensure timely and accurate delivery of products. * Process orders, returns, and exchanges efficiently. * Maintain accurate records of customer interactions and transactions. * Assist in tracking backorders and provide updates to customers as needed. * Maintains and refines a database of customers, contacts, and prospective customers. * Tracks customer sales activities for account retention and development. * Perform other related duties as required. Required Experience and/or Skills: * High School Diploma or GED. * 1-2 years experience in an internal service-based support role, preferably in a B2B or industrial environment. * Strong interpersonal skills, problem-solving ability, and attention to detail. * Strong verbal and written communication skills. * Proficient in the use of computers and software (Excel, Word, Microsoft Office, CRM Software) (Prior P21/Epicor Software experience is a plus). Job Type: Full-time Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8-hour shift Education: * High school or equivalent (Required) Experience: * Customer service: 1 year (Preferred) Work Location: In person Job Type: Full-time Pay: From $18.00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person