Now Hiring - Assure Home Healthcare, Inc. - Care Transition Coordinator, Home Healthcare (Outside Sales) in Lincolnwood, IL

Full description of the position

Job description Care Transition Coordinator, Home Healthcare (Outside Sales) Location: Jefferson Park, Cook County, Illinois (Full-Time Position) Company: Assure Home Healthcare Job Type: Full-time - 40 hours per week Employee Benefits: 401K plan plus match Paid Time Off Comprehensive medical, dental, vision, prescription Short-Term Disability Long-Term Disability Employee Assistance Program Life Insurance & Voluntary Life Insurance Critical Illness Insurance Flexible Spending Account Professional development Flexible Schedules Work setting: Hybrid, Outside Sales Mission To revolutionize the home healthcare delivery model nationwide using innovative and leading-edge technology solutions to WOW our patients, employees, and provider partners. Vision We are pioneers focused on persistently improving the home healthcare sphere for better patient care outcomes and consumer experience while at the same time caring for the work-life balance of our clinicians. Core Values Everyone assists in creating an environment where integrity, respect, innovation, initiative, and empowerment are valued and encouraged. We will be an open, innovative, and continuous learning company that compassionately supports the individuals we serve. In supporting our mission, vision, and teamwork approach, we place a high value on: Integrity, Honesty, and Ethical Behavior Dedication to the Empowerment of others and personal responsiveness Professional Excellence High Performance Mutual Respect, Individual Dignity, and Diversity Team Member Participation, Contribution, and Teamwork Growth, Development, and Leadership Position Summary The Care Transition Coordinator (Outside Sales) is responsible for market development, intake management, and facilitating patient care transitions from hospitals, skilled nursing facilities, or other healthcare settings to home healthcare services. This role operates in a fast-paced, technology-driven environment and contributes to sales achievement for maximum profitability and growth aligned with the company's vision and values. The role also involves collaborating with leadership to refine sales strategies and use data to identify new market opportunities. Effective communication and collaboration with the Clinical and Admissions departments are essential for success. Stewardship * Serve as the primary point of contact during care transitions to ensure a smooth and effective process. * Maintain accurate demographic and medical records, verifying insurance eligibility. * Facilitate the discharge process and ensure all documentation and approvals are in place. * Educate patients and families about home healthcare services and expectations. * Develop and execute a business plan to achieve company sales goals and profitability. * Maintain relationships with established clients and generate new referrals for home healthcare services. * Identify opportunities to enhance partnerships with referral sources. * Act as a brand ambassador by representing the company in community outreach events, healthcare conferences, and professional forums. Customer Experience * Build and maintain relationships with patients, families, and referral sources to promote seamless care transitions. * Ensure continuity of care, reduce readmission rates, and enhance patient satisfaction. * Implement feedback mechanisms to improve the customer experience and address any challenges promptly. Technical Performance and Precision * Ensure documentation, including medical records, authorizations, and care plans, are accurate and timely. * Stay informed about regulations and policies related to care transitions, patient safety, and home health services. * Leverage CRM system to track sales activity, monitor referral sources, and manage the client pipeline. Learning and Professional Growth * Commit to continuous learning and professional development by attending sales training, healthcare seminars, and technology workshops. * Stay updated on industry trends, competitor analysis, and emerging home healthcare practices. * Participate in company-provided training to ensure knowledge of company offerings and compliance standards. Key Performance Indicators (KPIs) * Sales Targets: Meet or exceed monthly and quarterly sales quotas. * Referral Growth: Increase the number of referrals from healthcare providers and community partners by 10% year-over-year. * Conversion Rates: Maintain a referral-to-admission conversion rate of at least 80%. * Client Retention: Achieve a 90% or higher retention rate within the first six months of care. * Documentation Compliance: Ensure 100% accuracy in documentation and timely submission within 24 hours of transition. * Customer Satisfaction: Maintain patient and family satisfaction scores above 4.5/5.0 as measured by surveys and feedback. * Outreach Effectiveness: Conduct at least 20 outreach calls or visits weekly to new and existing referral sources. * Community Engagement: Participate in at least two community or industry events per quarter to promote company services. Essential Skills and Abilities * Empathy and a patient-centered approach to care. * Proven ability to develop and execute strategic business plans. * Exceptional communication and interpersonal skills. * Ability to build strong relationships with referral sources, patients, and families. * Strategic thinking and problem-solving skills. * Strong understanding of customer and market dynamics and requirements. * Ability to adapt to a fast-paced, dynamic environment. * Excellent presentation skills, both written and verbal. * Strong organizational and time management abilities to handle multiple initiatives. * Ability to work independently and collaboratively with interdisciplinary teams. * Proficiency in analyzing sales data and generating actionable insights. Qualifications * 5-7 years of sales experience in healthcare, with a preference for home healthcare. * Bachelor's degree in nursing, business administration, marketing, sales, or a related field (equivalent work experience may be considered). * In-depth knowledge of Medicare, Medicaid, and private insurance for home health services. * Experience working with CRM tools and data analytics for sales strategy. * Demonstrated ability to meet and exceed sales goals. * Willingness to travel locally to build and maintain referral networks. Technology * Proficiency in CRM software and data analytics tools. * Advanced use of MS Office Suite (Word, Excel, PowerPoint, Outlook) and Adobe. * Ability to use virtual communication platforms for remote collaboration. * Must have a private and secure home office space if occasionally working remotely. Travel Regular local travel is required to meet with healthcare providers, attend community events, and manage client relationships. Work Environment (Position Specific) * Combination of in-office and fieldwork, including visits to hospitals, skilled nursing facilities, and other healthcare settings. * Ability to adapt to different environments and represent the company professionally at all times. For immediate consideration submit your resume to Senior Recruiter Antoinette Batts at [please apply online]. Job Type: Full-time Pay: $40,000.00 - $70,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Flexible schedule * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Ability to Commute: * Lincolnwood, IL 60712 (Required) Ability to Relocate: * Lincolnwood, IL 60712: Relocate before starting work (Required) Work Location: In person