Now Hiring - Echelon Luxury Properties - Luxury Home Owner Liaison in Miramar Beach, FL

Full description of the position

Luxury Property Manager (Homeowner Liaison) - Echelon Luxury Properties Echelon Luxury Properties is a people-first company led by industry professionals redefining luxury vacation rental management along Destin and 30A. We are committed to exclusivity, excellence, and high-touch service for our homeowners and guests. We are seeking a detail-oriented, proactive, and professional Property Manager to be the single point of contact for a select group of affluent homeowners. Success in this role requires exceptional relationship management, communication, and problem-solving skills to uphold our best-in- class service standards. Responsibilities: * Serve as the primary liaison between homeowners and all Echelon departments, ensuring seamless communication and proactive issue resolution. * Conduct regular property inspections to maintain luxury standards and coordinate all maintenance, housekeeping, and vendor services. * Foster positive, professional, and proactive relationships with homeowners by anticipating needs and providing tailored solutions. * Oversee vendor relationships, negotiating and coordinating services to maintain pristine property conditions. * Provide strategic insights to homeowners regarding financial performance, working closely with the Revenue Department. * Maintain a high level of responsiveness --ensuring homeowners feel heard, valued, and informed at all times. * Collaborate cross-functionally with internal teams to deliver exceptional guest experiences while preserving asset value for homeowners. Qualifications & Skills: * Luxury Client Experience: Direct experience with high-net-worth clientele and a proven ability to deliver white-glove service. * Industry Expertise: Minimum one year of property management experience, preferably in luxury vacation rentals or high-end hospitality. * Communication Excellence: Ability to maintain professional, solution-oriented communication in all interactions. * Proactive Problem Solving: Ability to identify challenges before they arise and implement efficient, owner-friendly solutions. * Tech Savvy: Competency in MS Office, property management software , and other relevant technology. * Time Management & Organization: Ability to prioritize and multitask effectively in a fast-paced, dynamic environment. * Adaptability & Accountability: Self-starter who thrives in an entrepreneurial setting and is committed to continuous improvement. Training & Onboarding Support: * Structured Onboarding: Comprehensive 30/60/90-day training plan to ensure confidence and efficiency in the role. * Mentorship Program: New hires are paired with a seasoned Property Manager for hands-on learning. * Ongoing Development: Monthly workshops, case studies, and role-playing exercises to refine communication and problem-solving skills. * Performance Milestones: Clear KPIs to track success and provide regular feedback. About Echelon Luxury Properties: Echelon Luxury Properties embodies exclusivity while redefining luxury asset management through a curated approach of delivering consistent excellence in hospitality, guest experience, and owner relations. (888)THE-LUXE | [please apply online] Job Type: Full-time Pay: $56,000.00 - $65,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Life insurance * Paid time off * Professional development assistance * Retirement plan * Vision insurance Schedule: * 8 hour shift * Day shift * Holidays * On call * Weekends as needed Experience: * Property management: 1 year (Required) License/Certification: * Driver's License (Required) Work Location: In person