Now Hiring - Servitas - Leasing Agent in Santa Rosa, CA

Full description of the position

Job Description REPORTS TO: Director of Property Operations SUMMARY: Servitas Management Group holds the Leasing Specialist responsible for the primary objective of Leasing and Marketing all available residential space throughout the year. A strong focus on resident experience is essential to the overall achievements of the student housing community. A successful candidate will have broad leadership skills, including a visionary, detail-oriented, enthusiastic, and highly collaborative work style. ESSENTIAL DUTIES AND RESPONSIBILITIES (OTHER DUTIES MAY BE ASSIGNED): Leasing and Marketing Operations * Learn and then utilize different sales techniques with different audiences to reach 100% occupancy. * Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.) * Immediately record all telephone and in-person visits on appropriate software being and maintain them according to established procedures * Inspect models and tour routes daily and communicate related service needs to the Community Manager * Assist with ensuring the Leasing and Marketing "wow' fridge is stocked and there are snacks available for prospects in the model(s). Relay any needs to the Community Manager * Effectively employs techniques and trains others on how to overcome Leasing and Marketing objections. * Assist with generating traffic of prospective customers by implementing follow-up procedures, telemarketing campaigns, in-house programs, etc. * Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining showrooms and tour routes, and any follow-up needed, in accordance with procedure. * Assist with completing market surveys, including university and local marketing conditions * Assist with all functions necessary to maximize revenue during the summer, including Leasing and Marketing all space, coordinating with other departments, etc. * Project a favorable image of the community to achieve objectives and public recognition * Perform after-hours duties as needed (i.e., attend student functions, PR events, Manager on duty, etc.) * Assist with ideas to retain current residents. * Assist in helping with property renewal campaigns. Distribute and follow up on renewal notices * Assist with the assigning of rooms, matching roommates, and working to minimize changes * Place customer needs, requests, and follow-up as a number one priority * Adhere to standards and comply with corporate procedures, government laws on Fair Housing, and all facility inspections. Leasing and Marketing Administration * Assist with gathering and compiling information for requested reports * Complete all necessary paperwork for move-in, check-out, and other peak periods * Process all paperwork associated with generating a lease * Audit lease files regularly to make sure all Leasing and Marketing documents are complete and accurate * Assist with keeping all lease forms up to date. Financial Management * Assist with maximizing revenue along with maximizing occupancy * Assist in collecting outstanding rents, security deposits, or other income as necessary Be a Team Player * Encourage a positive attitude for and abide by SMG missions and values. * Model and encourage a "whatever it takes" attitude among staff. * Participate in all staff training and orientations. * Act as a liaison between the maintenance, marketing, and business staff and residents. * Maintain a professional and respectful attitude and the manner in all work relationships Other Obligations * Serve as Servitas Management Group, Servitas representative, and liaison in all interactions * Communicate, facilitate, and collaborate with diverse audiences, ranging from students, parents, and professional networks to property administration and University staff. * Proactive, evidence-based, solution-focused, innovative, flexible, adaptable, and open to change. * A desire and ability to think strategically, with the ability to help lead a team within the organization. * Ability to read, write, collaborate, analyze, and interpret general business policies and manuals, safety procedures, or governmental regulations. * Assist in corporate projects as requested * Will need to work weekends and special events as required. * Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education/Experience: * A high school diploma/GED and a bachelor's degree in progress; or a high school diploma/GED and one year experience in the student/multi-family housing industry. * Experience in sales * Experience and Skills in customer service, staff supervision, effective communication, teamwork, self-motivation, self-direction, detailed work, assertive and confident presentation of self, product, and company * Computer skills, including a working knowledge of email, the internet, Outlook, and Microsoft Office applications. Must be amenable to learning the student housing software utilized by the property. Preferred Qualifications: * Experience in Leasing and Marketing, preferably in student housing * Entrata working knowledge * Current driver's license Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and move up to 20 pounds. This job's specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Job Type: Full-time Pay: $19.00 - $21.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Tuition reimbursement * Vision insurance Schedule: * Afternoon shift * Morning shift Experience: * Leasing/Apartment Management: 1 year (Required) Ability to Commute: * Santa Rosa, CA 95401 (Required) Ability to Relocate: * Santa Rosa, CA 95401: Relocate before starting work (Required) Work Location: In person