Now Hiring - Glass America - Front Office Support in Arlington, TX

Full description of the position

TX DFW Arlington - 300099 We put our team members first. You 'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future. Job Description: Glass America Customer Service Rep Arlington, TX Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America's shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out. What Glass America offers you: Full-Time (30 or more hours per week) employees enjoy * 80 hours of accrued paid time off annually. * 80 hours of paid parental leave. * 6 paid holidays annually. * Medical, Prescription Drug, Dental & Vision Insurance * 401(k) Retirement Plan with company match. * Employer Paid Short-Term Disability & Life Insurance. * Additional Voluntary Life Insurance. * Free prescription or non prescription safety glasses each year. * Career development and progression opportunities. * Be part of a company that does business in 38 states and continues to grow! What Glass America requires of you to be successful: * Professionally handle customer interactions and general inquiries, both in person and over the phone. * Have a sense of urgency when scheduling customer appointments. * Maintain regular communication with Auto Glass Technicians in the field. * Utilize our software to make a note of all conversations, enter sales information and update customer records as needed. * Follow our step by step process to provide quotes on our competitively priced installation and repair services. * Take proactive actions to help your team meet shop production goals and budgetary objectives. * When needed, pivot to provide additional assistance to the dispatch/parts team. What Glass America needs of you to join the team: * Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails. * Comfortable in a customer facing, front line role. * Reliable and dependable hard worker with a positive demeanor. * High aptitude for technology with strong typing and data entry skills. * Process driven with the understanding of how to manage inventory levels. * Ability to work some Saturdays and overtime as necessary. * General knowledge of automobile functions and systems. * Auto Parts and/or Dispatcher experience is highly desirable. Compensation Details: .