Now Hiring - Camo Crew Junk Removal - Account Administrator in Butler, WI

Full description of the position

Who We Are: Camo Crew is a veteran-owned, mission-focused, and values-driven organization. Our mission is to prevent unwanted items from entering the landfill by sorting and diverting items through our 5-Phase Recovery Process. We're here to help with any size job, easing the stress or burden unwanted items bring. We provide junk removal and hauling services to both residential and commercial customers. At Camo Crew, we pride ourselves on excellent customer service, demonstrated by a 5-star rating based on over 1,500 Google reviews. In addition to being heavily involved in making our communities better, Camo Crew employees receive competitive wages, the option to participate in a company health insurance program, quarterly bonuses, and exciting quarterly team events. Join Us as Our Account Administrator As an Account Administrator , you'll be a key member of our Sales & Client Services team, helping to drive excellent customer experiences, maintain accurate and timely booking workflows, and support account coordination and communication. You'll play a vital role in keeping things running smoothly while contributing to our mission of environmental responsibility and service excellence. If you're organized, people-focused, and driven to help a team succeed, we'd love to hear from you. FLSA Status: Full-Time | Non-Exempt Reports to: Sales Manager Travel: Minimal; local errands or events as needed Compensation: Negotiable - Eligible for medical insurance and PTO policy after 90 days Job Summary: The Account Administrator provides administrative and client support within the sales process--managing inbound inquiries, booking jobs, assisting with key account communication, and maintaining accurate sales documentation. This role requires professionalism, responsiveness, strong attention to detail, and a customer-first mindset. Core Responsibilities: Customer Service & Sales Support * Deliver exceptional customer service on every call, email, and interaction * Answer and document inbound leads via phone and email; book jobs according to SOPs * Respond to digital leads within 15 minutes via platforms like Gmail, Broadly, Yelp, and Unbounce * Complete outbound follow-up calls and emails to existing clients * Handle client concerns with professionalism and positivity; escalate when necessary Booking & Lead Handling * Use systems such as Jobber and tracking sheets to document all lead activity * Use call queue and Slack communication to ensure team-wide visibility * Apply booking SOPs for new/residential, repeat commercial, and complex leads * Hand off complex commercial leads to Business Development as needed * Keep follow-up notes and lead status up to date in CRM and project management tools Work Order & Quality Control Support * Ensure work orders are accurate and complete (contact info, site address, notes, weight estimates, pricing) * Maintain grammatical, formatting, and documentation standards across all entries * Add relevant client instructions and follow-up details to Jobber as needed * Support improvement efforts by flagging quality issues or documentation gaps Account Coordination & Communication * Assist with management of customer accounts and key clients * Maintain updated client records and assist with customer-specific notes * Coordinate with the operations team to ensure smooth job execution * Use Asana or similar tools to track tasks and sales-related KPIs * Contribute to periodic reports requested by the Sales Manager Professional Communication * Use professional, upbeat language in all internal and external communications * Maintain friendly, helpful interactions across teams via Slack, email, and calls * Use humor and positivity to support a healthy team culture--escalate problems privately * Communicate actively with operations about schedule changes, truck availability, and unique job details What We 're Looking For * Dependability: Reliable, accountable, and consistent * Customer-Centered: Positive, helpful, and service-minded * Detail-Oriented: Double-checks and follows through * Organized: Keeps tasks, info, and systems in order * Team-Oriented: Supports the crew and contributes to morale * Growth-Minded: Open to learning, feedback, and skill-building Preferred Qualifications * Experience in customer service, administrative, or account support roles * Familiarity with tools like Jobber, Hubspot, GSuite, Slack, and CRM systems * Strong written and verbal communication skills * College degree preferred but not required Schedule * Monday through Friday, 10-hour shifts * Some weekends or after-hours coverage as needed * Flexibility available within business needs Work Location: In person - Butler, WI 53007 Job Type: Full-time Pay: $40,000.00 - $45,000.00 per year Benefits: * Health insurance * Paid time off Schedule: * 10 hour shift * Monday to Friday * Weekends as needed Supplemental Pay: * Commission pay Ability to Commute: * Butler, WI 53007 (Required) Ability to Relocate: * Butler, WI 53007: Relocate before starting work (Required) Work Location: In person