Now Hiring - Hope Credit Union Enterprise Corporation - Partner Relationship Manager in Memphis, TN

Full description of the position

Title: Partner Relationship Manager Department: Retail Sales Reports To: Partner Sales VP Supervises: N/A Job Classification: Full-time, Exempt HOPE Overview HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under- resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at . Job Summary The Partner Relationship Manager is responsible for identifying, building, and managing partners (Select Employer Groups or SEGs) that align with HOPE's objectives. This role is a sales function, with a primary objective of driving membership growth through developing long-term SEG relationships. A strong Partner Relationship Manager will create value for both their SEG and HOPE by collaborating with other lines of business to cross-sell all of HOPE's products and services to partners. The Partner Relationship Manager will be responsible for maintaining and expanding new and existing partnerships. Their efforts are essential in creating long-term membership growth, retention, and Retail growth and sustainability. Responsibilities * Build expertise in HOPE's products and services across all the lines of business * Identify and evaluate potential strategic partnerships that align with HOPE's goals * Sell the Hope Affinity Network (HOPE's SEG) to large enterprises, small business, and community organizations that align to HOPE's mission and goals * Own and manage new and existing HAN relationships, acting as the HOPE point of contact and subject matter expert on the partnership and the organization's needs * Negotiate terms and agreements with partners and onboard them into the formal HAN program * Develop membership pipelines through active engagement with new and existing partners (e.g. membership drives, partner-specific products, events) * Engage with Marketing to develop content and materials to drive membership growth at partners * Collaborate with other lines of business to maximize the usage of HOPE's products by partners and their members * Monitor and evaluate the performance and impact of existing partnerships * Communicate partner feedback to other departments such as Marketing, Product, and other lines of business * Ensure compliance with contractual obligations * Demonstrate market leadership as the prominent representative of HOPE in the market, engaging with prospective partners Competencies/Skills * Adaptability - Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people. * Customer Focus - Knowing the (internal and external) customer business needs and acting accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service. * Entrepreneurship/Intrapreneurship - Recognizing (market or business) opportunities for current/new products/services and finance, considering them in a businesslike manner (profit focus, cost savings, delivery timing) and taking action; taking risks and achieving a business advantage. * Initiative - Spotting opportunities within a circle of influence; anticipating threats and acting on them; self - starting rather than waiting passively until the situation demands action. * Organizational Awareness - Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. * Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance. Qualifications * Bachelor's degree or equivalent education and experience in relevant field * 2+ years of experience in sales, contract management, partner relationship management, and strategic partnership development Work Environment * Employee spends the majority of time in office environment, generally accessible to the public, members, and potential members * Noise level in the work environment is usually moderate * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands * Employee is regularly required to sit, stand and walk * Employee will use hands to finger, handle or feel, reach with hands and arms, and talk or hear * Employee will irregularly lift and/or move up to 10 pounds * Employee will frequently travel to various branches within the company's market * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Comprehensive Benefits Package * Paid Vacation and Sick Time * 11 Paid Holidays * 401(k) with Company Match * Medical, Dental, and Vision Benefits * Flexible Spending Account (FSA) * Disability Benefits * Life Insurance, Critical Illness, Accident * Employee Assistance Program (EAP) * Tuition Reimbursement, Professional Development All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.