Now Hiring - HK - Account Manager in Las Vegas, NV

Full description of the position

HK SECURITY - ACCOUNT MANAGER Job Summary: The Account Manager reports to the Manager of Operations, assisting in daily operations and training programs. Responsibilities include managing client accounts, supervising security personnel, and ensuring quality customer service. Responsibilities: Oversee daily security operations for assigned client sites, ensuring the delivery of highquality security services to protect people and property. Manage security staff, including hiring, training, scheduling, and payroll administration, while ensuring compliance with company policies and client- specific requirements. * Act as the primary point of contact for client communication, addressing concerns, resolving escalated security issues, and providing emergency response when required. Develop and maintain strong relationships with both clients and employees, ensuring customer satisfaction and operational efficiency. Coordinate and conduct site-specific training, as well as annual refresher courses for security personnel, ensuring that all staff are well-prepared to handle client needs. Ensure accurate completion of daily activity reports (DARs), incident reports (IRs), and other required documentation, while meeting all contract compliance standards. * Manage the inventory, maintenance, and allocation of uniforms, equipment, and vehicles used at client sites, ensuring operational readiness. Collaborate with recruiters to identify, interview, and hire quality candidates, addressing staffing needs proactively. Take an active role in managing financial and operational goals, minimizing unbilled overtime, and maximizing efficiency across all assigned accounts. Qualifications: 2+ years of supervisory experience, preferably in contract security, facilities management, military, or law enforcement. * Strong interpersonal, communication, and management skills. Ability to handle multiple priorities and work independently. Experience in payroll, billing, and scheduling is preferred. Valid state security officer license, drivers license, and clean driving record required. * Fluency in English (reading, writing, and speaking). Eligibility to work in the U.S. Key Competencies: Staff Management, Financial Management, Problem Solving, Conflict Management, Customer Focus, and Time Management. Salary/ Wage Range: $17.00-$18.00 per hour The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions