Now Hiring - Lancer Systems - Customer Service Representative in Quakertown, PA

Full description of the position

Company Overview Due to the nature of our business, all applicants must be U.S. citizens. Lancer Systems specializes in designing and producing innovative material- sciences-based solutions tailored for challenging environments. With a strong focus on engineering and manufacturing, we serve diverse industries including defense, aerospace, small arms, and natural gas. Summary As a Customer Service Representative at Lancer Systems, you will play a vital role in ensuring customer satisfaction by providing exceptional support and assistance. This position is essential in maintaining our commitment to delivering innovative solutions that our clients trust. We are seeking a creative, motivated, goal-oriented individual who will challenge and inspire themselves to excel, while placing customer satisfaction at the forefront. The ideal candidate will have a strong desire to be part of a winner team and possess a passion for the shooting sports business/industry. Responsibilities * Provide exceptional customer service, responding to customer technical and order related emails and phone calls in an expedient timeframe. * Assist CS team with processing incoming Commercial Purchase Orders, EDI system order submissions and Webstore WooCommerce retail sales orders. * Manage order fulfillment, including processing and printing webstore retail sales order invoices, preparing shipping labels, and coordinating with the Lancer Shipping Department. * Field all sales-related inquiries to the Sales Team. * Consult with Sales Reps on all issues related to order fulfillment. * Process single-instance and blanket sales orders with accurate promise, ship-by and dock dates. * Ensure customers receive orders in a timely manner. * Aid with assembling quotations for the sales team on request. * Answer technical questions and troubleshoot customer issues regarding Lancer Products. * Communicate daily with the Customer Service Manager regarding sales order shipping status and product availability. * Resolve customer order issues and handle returns/refunds in a professional manner. * Document all customer communications digitally within a CRM system. * Verify credentials for Law enforcement/Military pricing coupon requests and process Industry Partner Discount coupon requests. * Meet quarterly customer service and webstore metrics. * Maintain and update the ERP system database of active customers. * Assist in maintaining documentation of Federal, State, and local firearm and magazine restrictions. Requirements * Excellent verbal and written communication skills * Ability to multitask and prioritize tasks in a fast-paced environment * Technologically proficient * Self-starting, well organized and detail oriented * Highly motivated with a proactive approach * Must be fluent in English with basic math skills * This is an in-person role based 100% at our Quakertown facility Education and Experience * High School Graduate * 1 to 3 years Customer Service (Preferred) Special Skills or Characteristics Required * Field sport experience, especially with firearms and related activities (preferred) * Strong computer skills, including Microsoft Word, Excel, and Outlook * Experience with ERP, CRM, and EDI systems (preferred) * Internet and ecommerce savvy If you are passionate about providing outstanding customer service and want to be part of Team Lancer, we invite you to apply today! Job Type: Full-time Pay: $18.00 - $19.25 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Parental leave * Professional development assistance * Referral program * Vision insurance Shift: * 8 hour shift * Day shift Work Location: In person