Now Hiring - Towne Toyota - Service Business Development Representative in Ledgewood, NJ

Full description of the position

We are currently looking for a motivated team member in our Service Business Development Center. Successful candidates will have ability to multi-task, be a team player, and have a pleasant personality. If you are a customer service professional looking to further your career with an established and respected automotive dealership organization, join our team at Towne ! We offer a supportive environment, great benefits and an unlimited income earning potential.. WE OFFER: * A supportive environment & a motivated atmosphere * Competitive wages * 401K Retirement Plan * Health Insurance * Vision insurance * Dental insurance * Paid Vacation * Paid training ESSENTIAL DUTIES: * Answer all incoming phone calls and schedule a service appointment. * Making outbound calls * Log all Customer comments. * Field inbound calls; generate service appointments with existing customers. * Schedule follow-up contact if no appointment is made. * Reschedule no-show Customer appointments. * Follow up with Service Department to determine if appointment was kept and the outcome. * Schedule future contact as needed. * Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact. * Contact Customers based on current marketing initiatives. * Respond to Customer website requests. * Contact Internet Customers via email and phone to schedule a service appointment REQUIREMENTS: * High School Diploma or equivalent. * Outgoing personality with expertise at developing relationships (i.e., a "people person") * Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable. * Excellent follow up skills * Previous sales experience, including inside sales, outside sales, retail sales is a plus. * Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer. * First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required. * Able to sit and work at a computer keyboard for extended periods of time * Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills If you are experienced in giving exceptional customer service, have excellent communication skills, and want to build a career as a customer service representative working with exciting new products, we look forward to talking with you. Job Type: Full-time Experience: * Customer service: 1 year (Preferred) Ability to Commute: * Ledgewood, NJ 07852 (Preferred) Ability to Relocate: * Ledgewood, NJ 07852: Relocate before starting work (Preferred) Work Location: In person