Now Hiring - Premier Property Services - Community Manager in Santa Rosa, CA

Full description of the position

ABOUT US: Premier Property Services, Inc. specializes in homeowners association (HOA) management, delivering service excellence through administrative and operational support. We assist HOA Board of Directors (BOD) members and community owners to ensure smooth governance, compliance, and association management. We are seeking a highly organized, proactive Community Manager to join our management team and oversee a portfolio of community associations. POSITION SUMMARY: The Community Manager provides leadership, operational management, and administrative support to HOA Board of Directors, vendors, and homeowners. This role ensures smooth day-to-day operations, compliance with community governing documents, financial oversight, vendor coordination, and high- quality service delivery. Our ideal candidate thrives in a fast-paced environment, demonstrates exceptional communication and problem-solving skills, and excels in balancing administrative precision with operational execution. This position requires both office and field work, including regular on-site inspections and in- person Board meetings. Experience in HOA management, real estate, or property management is highly preferred. KEY RESPONSIBILITIES: Board and Community Governance: * Act as a primary liaison between Boards of Directors, vendors, homeowners, and internal teams. * Prepare, distribute, and present Board Meeting agendas, packets, and minutes. * Guide Boards on governance compliance, enforcement of CC&Rs, and operational strategy. * Support Boards with project management, rule enforcement, and community planning. * Attend Board Meetings (including Executive and General Sessions) and facilitate discussions professionally. Financial Oversight: * Work closely with the accounting team to monitor association budgets, expenses, and reserves. * Assist in the development of annual budgets and financial planning strategies. * Review and approve vendor invoices; track and manage community expenditures. Vendor Management: * Coordinate and manage contractor and vendor relationships, including bid solicitation and performance oversight. * Conduct regular community inspections to ensure vendor service levels and compliance standards are maintained. * Facilitate service requests, repairs, and capital improvement projects as directed by Boards. Community Compliance and Services: * Oversee enforcement of community rules and regulations. * Manage homeowner communications, service requests, and compliance notices. * Conduct site visits to monitor community standards, project progress, and rule adherence. Administrative Support: * Maintain organized records for each assigned community including meeting minutes, contracts, insurance certificates, and compliance documentation. * Coordinate community mailings, announcements, and homeowner notifications. * Update and maintain records within HOA management software (CINC/WebAxis preferred). QUALIFICATIONS: Experience: * 1-2 years of relevant HOA or property management experience preferred. * Strong background in customer service, vendor management, governance compliance, and community operations. Skills: * Highly organized with the ability to manage multiple priorities, projects, and communities. * Strong time management, strategic thinking, and decision-making skills. * Proactive, adaptable, and solutions-oriented in a dynamic environment. Technology: * Highly proficient in Microsoft 365, including Outlook, Excel, and Teams for scheduling, budgeting, and communications. * Proficient in HOA-specific software such as CINC (preferred) or WebAxis. * Comfortable using cloud-based project management and compliance tracking tools. Communication: * Exceptional verbal and written communication skills required for Board presentations, homeowner correspondence, and vendor coordination. * Professionalism, discretion, and diplomacy in handling confidential community matters. Physical Requirements: * Frequent sitting, standing, walking, driving, and computer use throughout the workday. * Conducting regular on-site community inspections (walking/driving tours required). * Occasional lifting and carrying of office materials, documents, and supplies (up to 25 lbs). * Ability to navigate office and community environments for inspections, meetings, and document handling. BENEFITS & PERKS: * Competitive salary based on experience. * Comprehensive medical, dental, and vision insurance (shared cost). * 401(k) retirement plan with company matching. * Paid time off (vacation, sick time) and paid holidays. * Certification support (CCAM Certification sponsored after 6 months, with 2-year commitment). * Professional development opportunities and ongoing training. JOB DETAILS: * Job Type: Full-Time * Pay: $70K-$80K Annually (based on experience and portfolio size) * Expected Hours: 40 hours per week * Schedule: Monday to Friday; occasional evening meetings as needed * Work Location: In-person (Santa Rosa, CA 95401); reliable transportation required HOW TO APPLY: Please submit your resume and a brief cover letter. Only qualified candidates will be contacted for an interview. Job Type: Full-time Pay: $70,000.00 - $80,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Professional development assistance * Vision insurance Schedule: * Monday to Friday Work Location: In person