Now Hiring - Hamilton Parker Co. - Customer Service Representative in Delaware, OH

Full description of the position

DEPARTMENT : BUSINESS DEVELOPMENT REPORTS TO: DELAWARE BRANCH MANAGER STATUS: FULL-TIME FLSA: NON-EXEMPT Customer service representative Delaware, Ohio JOB DESCRIPTION Responsible for assisting Hamilton Parker customers at the Customer Service Counter. The Customer Service Representative must reflect and represent Hamilton Parker's core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented). JOB RESPONSIBILITIES * Work at customer service counter assisting contractors and retail customers with orders in person and over the phone. * Enter and process orders in P21. * Convert quotes to orders as needed. * Allocate backordered material to orders as it arrives and communicate with salesperson/coordinator. * Check pricing (all levels) and stock availability. * Check order status for customers. * Contact customers when orders are complete. * Making cold calls to create help increase customer base. * Follow up with customers who previously visited the showroom and took samples. * Type RMAs as needed. * Schedule orders for delivery and communicate with Dispatch. * Answer install and product maintenance related questions. * Assist customers to resolve any issues and/or concerns. * Serve as back-up to the inside sales team in the showroom, when needed. * Manage open orders and required dates. * Maintain excellent relationships with customers. * Maintain appearance of the customer service area and counter. * Additional duties as assigned by manager. SKILLS & ABILITIES * Energetic with excellent customer service and communication skills. * Working knowledge of computers and the following programs: Microsoft Word, Excel, Outlook and P21. * Work well within a team. * Product knowledge, including installation and maintenance details. * Knowledge of construction a plus. * Willing/able to learn about new products. * General knowledge of all departments and points of contact for each. * Ability to multi task, remain composed and work effectively, even under pressure. * Basic math skills, including the ability to calculate square footage. * Ability to occasionally lift and/or move up to 25 pounds. * Frequently required to sit for long periods of time throughout the day (up to 8 hours). WE OFFER * Medical * Dental * Vision * 401(k) with company match * Company paid life insurance, short-term disability & long-term disability * Generous paid time off * Employee discounts * Volunteer time off We are an equal opportunity employer. EDUCATION & TRAINING * High school diploma or equivalent * Previous experience in a fast paced office environment and/ or a customer service role a plus. * Product knowledge, including installation and maintenance related details. * P21 and Microsoft Office. * Techniques for dealing with upset customers and potentially tense situations effectively. Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift People with a criminal record are encouraged to apply Ability to Commute: * Delaware, OH 43015 (Preferred) Ability to Relocate: * Delaware, OH 43015: Relocate before starting work (Preferred) Work Location: In person