Now Hiring - Two Pines Properties, LLC - Property Manager in Big Sky, MT

Full description of the position

About us: Two Pines is a premier vacation rental company in Big Sky Montana, known for providing exceptional lodging experiences to visitors year-round. With a range of properties from cozy mountain cabins to luxurious ski-in/ski-out lodges, our goal is to offer guests unforgettable stays while maintaining our properties to the highest standards. We are looking for a dedicated and detail-oriented Property Manager to oversee the maintenance, operations, and guest satisfaction of our vacation rental portfolio. Position Overview: The Property Manager is responsible for the day-to-day management of our vacation rental properties, ensuring they are well-maintained, guest-ready, and delivering a high level of customer service to guests and owners alike. This role involves coordinating with maintenance teams, housekeeping, vendors, and guest services to maintain our properties in top condition and ensure smooth operations throughout peak seasons. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced, dynamic environment typical of a bustling ski town. Key Responsibilities: Property Maintenance & Operations: * Conduct regular property inspections to ensure all rentals meet company standards and are guest-ready. * Schedule and oversee routine maintenance, repairs, and coordinating with local contractors and vendors as needed. Guest Experience: * Serve as a primary point of contact for inquiries, special requests, and problem resolutions. * Quickly address any complaints or issues, ensuring prompt resolution to maintain high guest satisfaction. Owner Relations: * Build and maintain positive relationships with property owners, providing regular updates on property performance and guest feedback. * Address any owner inquiries and concerns with professionalism and transparency. Administrative Duties: * Maintain accurate records of maintenance, repairs, and expenditures for each property. Qualifications: * Proven experience in property management, hospitality, or vacation rentals, preferably in a ski town or resort area. * Strong customer service skills with a guest and owner-centric approach. * Excellent organizational and multitasking skills, with the ability to manage multiple properties simultaneously. * Proficiency with property management software and/or booking platforms. * Strong communication skills, both verbal and written. * Familiarity with basic home maintenance and repair issues. * Ability to work flexible hours, including weekends and holidays, to meet the demands of the vacation rental industry. * Clean driving record of 3+ years, and must maintain while employed. Preferred Skills: * Experience in the vacation rental industry or with property management in high-demand locations. * Knowledge of Big Sky and local vendor relationships. * Understanding of ski town guest expectations and unique challenges (e.g., handling snow removal, winterizing properties, ice dams etc.). Benefits: * Competitive salary * Employee housing * Ski Pass to Big Sky Resort * Health, dental, and vision insurance options. * PTO of 120 hours * Opportunities for professional development and growth within a fast-growing vacation rental company. To Apply: Please submit your resume detailing your experience in property management, hospitality, or a related field. Job Type: Full-time Pay: $27.00 - $30.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * Day shift * Evenings as needed * Holidays Experience: * Hospitality: 1 year (Required) Ability to Commute: * Big Sky, MT 59716 (Required) Ability to Relocate: * Big Sky, MT 59716: Relocate before starting work (Required) Work Location: In person