Now Hiring - 1-800-PACK-RAT, LLC - CALL CENTER SALES SUPERVISOR in Wake Forest, NC

Full description of the position

The 1-800-PACK-RAT/Zippy Shell contact center sales team is looking for a Sales Supervisor. In this position you would be responsible for working behind the scenes to assist sales representatives with pricing and scheduling needs, improve agent performance, and supervise a team of representatives. This position is critical to the success of the contact center and will be expected to work cross functionally and partner with other departments' leaders to drive efficiency and production throughout 1-800-PACK-RAT/Zippy Shell. Physical demands This position will require use of a personal computer and phone on an ongoing basis throughout the workday. Additionally, the position requires frequent sitting, use of hands to type on a keyboard, reaching with hands and arms, speaking, hearing, and vision abilities, and the ability to lift and carry up to 10 (ten) pounds or more. Primary job responsibilities * Responsible for coaching and driving agent performance * Interpret and use contact center reporting to drive call metrics * Assist agents while working with facilities to provide solutions and overcome customer concerns * Provide expertise to current sales representatives regarding proper sales and booking procedures * Provide accurate information and answer questions from sales representatives about various services offered by 1-800-PACK-RAT * In office supervision of all in-office sales representatives working in the Wake Forest headquarters. * Required skills * 4 or more years of proven success in a sales leadership role * Supervisory experience in a call center with 100+ agents * Excellent mentoring, coaching, and people management skills * Strong phone presence along with excellent verbal and written communication skills * Strong organizational and time management skills * PC proficiency with experience using Microsoft Outlook, Word and Excel * Ability to manage multiple priorities and workflow * Possess good judgment, leadership and business skills * Versatility, flexibility and willingness to work with constantly changing priorities * Must be able to work nights(1pm-10pm), Saturdays and/or Sundays. * Ability to work in office (this is not a remote position) Education * High school diploma required * A bachelor's degree in business administration or related field preferred * Benefits: * Home every day. * Competitive wages based on experience. * Comprehensive benefits package including health, dental, and vision insurance. * Paid time off and holidays. * 401K with company match. 1-800-PACK-RAT, LLC is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.