Now Hiring - Scott Goodman & Sons Electric, Inc. - Auto and Home Insurance Customer Service Representative in Henderson, NV

Full description of the position

Benefits: * Competitive salary Benefits/Perks * Competitive Pay * Professional Development * Job Stability in a growing industry Job Description We are seeking a professional and personableInsurance Customer Service Representative to join our team in a fast paced office. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, able to multi-task, friendly, and familiar with insurance products. Responsibilities * Answer customer questions via phone, email, and in-person * Assist clients with new quotes, updating policies, payments, and other services * Answer customer inquiries, complaints and resolve issues * Schedule appointments, maintain calendar, filing, managing customer accounts, and tracking policies and claims * Maintain detailed records of client interactions * Review audits and/or policies * Collaborate with colleagues to provide comprehensive customer service * Multitasking Ability: capability to manage multiple customer request and administrative task at once * Team Player ability to work well with colleagues, underwriters, and agents in a collaborative office * Self Motivated Qualifications * Knowledge of insurance products Experience and Knowledge of personal auto, homeowners, renters, and other casualty insurance policies is critical * High school diploma/GED required, Bachelor 's degree preferred * Excellent customer service skills Strong verbal and written communication abilities to explain policies, coverage options, and claim procedures to customers * Highly organized with strong time management skills * Proficiency with Office Software Familiarity with Microsoft Office Suite (Word, Excel, Outlook) email, and other office productivity tools * Bilingual (not required)