Now Hiring - Porch View Home - Customer Service Account Specialist in Memphis, TN

Full description of the position

Overview Porch View Home is a wholesale home decor company located in Memphis, TN. We are proud to say we have grown tremendously over the past few years and we have never been more energized about our future prospects in 2025 and beyond. Our goal as a company is to provide the latest styles at competitive prices, while offering the best customer service in the industry. Job Description The Customer Service Representative is a liaison between Porch View Home and its current and potential customers as well as with our Independent Sales Representatives. Candidate will be able to take ownership of effectively answering customer inquiries, issues, and complaints regarding their orders, shipments, and/or other subjects via email and/or phone for their given territory. Candidates will also take ownership of effectively entering and verifying orders received for their given territory. * Manage large amounts of inbound and outbound calls in a timely manner efficiently * Manage large amounts of inbound and outbound emails in a timely manner efficiently * Enter/Verify large amounts of inbound Sales Orders in a timely manner efficiently * File damage claims as necessary * Identify customers' needs, research every issue and provide solutions and/or alternatives and clarify information * Keep records of all conversations in our company's communication system * Build sustainable relationships and engage customers by taking the extra mile * Contribute to team effort by accomplishing related results as needed Required Skills * MUST have 5 years' experience in one-on-one customer relations office position * Strong phone and verbal/written communication skills along with active listening * Customer focus and adaptability to different personality types * Ability to multi-task, set priorities and manage time effectively * Attention to detail * Efficiency in Microsoft Office (Excel, Word, 365) - Serious Applications only - Expected hours: 40 per week Schedule: 8 hour shift Monday to Friday Experience: Client Services & Customer Support: 5 years (Required) Work Location: In person Benefit Conditions: * Waiting period may apply * Only full-time employees eligible Work Remotely * No This Job Is Ideal for Someone Who Is: * Dependable -- more reliable than spontaneous * People-oriented -- enjoys interacting with people and working on group projects * Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction * Detail-oriented -- would rather focus on the details of work than the bigger picture Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift Experience: * Client Services & Customer Support: 5 years (Required) Work Location: In person