Now Hiring - Noise and Vibration Technologies, LLC - Application Engineer I in Burlington, WA

Full description of the position

1.0 SUMMARY Work in a team to offer technical support and assistance to Data Physics and Team customers. The product range will include dynamic signal analyzers, vibration controllers and shakers. You will be responsible for pre- and post- sales support for your region. Your job will include customer interaction, trouble shooting, test set up and verification, demonstrations, training, both web-based and in classroom settings, contributing to a FAQ data base and technical writing of manuals and application notes. Manage customer contact information and activity through Salesforce CRM system to assure a continuing high level of customer satisfaction. You will be collaborating closely with Sales and Engineering to deliver customer feedback to increase product quality and customer satisfaction. 1.1 ORGANIZATIONAL RELATIONSHIPS This position is expected to work well will all departments including design engineering, marketing, and sales teams to win customer projects. Application Engineers will report to the Product Managers. 2.0 DUTIES AND RESPONSIBILITIES Sales and Support: * Territory responsibility (all DP and Team products) * Primary sales support for each territory * Sales demos * Proposal technical response (RFP) support * New feature requests * Primary customer support for each territory * Cases * Enter JIRA Issues * Escalate customer issues (e.g., Hamilton Sundstrand) * Customer Training * Conduct training courses at NVT offices and customer sites * Software Release Testing * Software releases will be made at least once per year for each Product (Signal Analyzers & Vibration Controllers) * Application Engineers will be called upon to support software release testing * JIRA issues are tested by originator (if possible) * Implement automated testing procedures for regression testing * Special Projects (assigned on a quarterly basis): * Technical Papers * Application Notes * Knowledgebase * Application Seminars Sustaining Engineering: * Track and manage customer issues for your products - escalate when necessary * Track and prioritize JIRAs - weekly JIRA meeting * Manage testing of JIRAs for your product * Generate ISO documentation for release of product * Write and update manual and help Customer Training: * Develop training materials for your products * Conduct regularly scheduled training courses at DP Offices * Conduct Web based training classes Marketing: * Work with Marketing Manager on the development of marketing collateral * Website * Brochures and datasheets * Sales Presentations * Demo Guides (setups, data, instructions) * Write and present technical papers * Write trade journal articles * Write web newsletter articles * Present web Seminars 2.2 SUPERVISORY RESPONSIBILITES This position does not have supervisory responsibilities but is expected to be a resource for other members of the team. 2.3 TRAVEL This position includes occasional travel. 3.0 SKILLS AND SPECIFICATIONS * Requires a familiarity with a variety of field concepts, practices and procedures. * Requires extensive experience and judgement to plan and accomplish goals. * A wide degree of creativity and latitude is expected. 4.0 EDUCATION AND QUALIFICATIONS * Requires a Bachelor of Science or equivalent from a technical school with related experience and/or training. * Experience with test and measurement instrumentation is required. 5.0 TEAM ACCOUNTABILITIES * Maintain a high level of cooperation and rapport with all employees. * Contribute to the overall growth, stability and profitability of the organization * Formulate and communicate new ideas and suggestions for improved efficiency and service. 6.0 PHYSICAL REQUIREMENTS/WORK ENVIRONMENT The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For most office positions, work is primarily sedentary in nature, no special demands are required. 6.1 PHYSICAL REQUIREMENTS & WORK ENVIRONMENT The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is primarily office environment in nature therefore, no special demands are required. Job Type: Full-time Pay: $65,000.00 - $75,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Referral program * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift * Monday to Friday Education: * Bachelor's (Required) Experience: * test and measurement instrumentation: 1 year (Required) Ability to Commute: * Burlington, WA 98233 (Required) Ability to Relocate: * Burlington, WA 98233: Relocate before starting work (Required) Work Location: In person