Now Hiring - Coating and Converting Technologies - Customer & Sales Support Team Lead in Philadelphia, PA

Full description of the position

Description: Customer & Sales Support Team Lead - Join Our Dynamic Team! Are you passionate about customer success and sales support? Do you thrive in a fast-paced environment, leading teams and driving results? If so, we want you on our team! About Us: We are a leading company in the production of specialty tapes and adhesive systems , committed to providing top-tier products and services to our valued customers. Our team fosters a collaborative and innovative work culture that empowers employees to succeed and grow in their careers. About the Role: As a Customer & Sales Support Team Lead, you will play a key role in ensuring outstanding customer service and efficient sales support. You will work closely with customers, sales professionals, and internal teams to maintain seamless operations while leading a team of Customer Service Representatives. Key Responsibilities: * Serve as the primary point of contact for customers, ensuring clear and effective communication * Lead and mentor the customer service team to drive performance and satisfaction * Support sales initiatives by managing sample requests, customer forecasts, and quoting * Monitor customer orders, ensure timely processing, and provide insights on trends * Act as a liaison between customers and internal departments to optimize service and efficiency * Implement and improve processes within CRM and MRP systems * Collaborate with sales professionals to enhance customer relationships and retention * Analyze customer feedback and work on strategies to improve service levels Requirements: What We 're Looking For: * Bachelor 's degree in business, sales, communication, or related field (or equivalent experience) * 5+ years of experience in customer service, account management, or sales support (preferably in manufacturing) * Strong leadership and team management skills * Exceptional organizational and communication abilities * Experience with CRM and ERP systems * Proficiency in Microsoft Excel, Word, and Google Workspace * Ability to multitask and thrive in a dynamic work environment What We Offer: * Comprehensive benefits package * Career growth opportunities * A supportive and inclusive work environment * The chance to make a meaningful impact in a customer-centric role Ready to take the next step? Apply today and become a part of our team! CCT is an Equal Opportunity Employer. We conduct all employment-related activities in full compliance with applicable federal, state, and local laws and without regard to age, color, gender, gender expression, sexual orientation, disability, marital status, national origin, citizenship, race, religion, veteran status, or any other legally protected categories. No person will be discriminated against in hiring or any other aspect of employment, including but not limited to training, responsibilities, transfer, promotion, compensation, and benefits. We are committed to creating an inclusive and diverse workplace and encourage individuals of all backgrounds to apply.