Now Hiring - Hartford Housing Authority - Occupancy Specialist HCV in Hartford, CT

Full description of the position

Occupancy Specialist/HCV ESSENTIAL JOB FUNCTIONS: Include the following, other duties may be assigned ESSENTIAL DUTIES : * Receives oral or written instructions from Supervisor. * Manages an assigned caseload of applicants/residents for initial and continued occupancy basis. * Plans and organizes work according to standard or established procedures. * Establishes priorities within work assignments. * Employs independent judgment and initiative. * Performs complicated mathematical exercises, involving problem solving. * Enters and retrieves information concerning applicants and tenants using a personal computer. * Answers telephone inquiries and provides information as necessary. * Observes strict confidentiality in maintaining restricted files and records. * Performs Annual and Interim Recertifications of tenants. * Ensures accuracy of information submitted by applicants. * Processes and reviews applications for housing; calculates and verifies all sources of applicant's income; determines eligibility. * Calculates, and explains to applicant, the projected rent, utility allowances, payment standards and program requirements, as applicable, in assigned program. * Prepares and processes paperwork relating to lease agreements and placements. * Prepares and negotiates contract/lease packages. * Processes HAP payments in HCV Program. * Mediates tenant/landlord issues when appropriate in HCV Program. * Provides information to the applicant concerning the rules, regulations, policies and procedures of the program and the Authority. * Coordinates with HQS the scheduling of inspections of requested housing units; requests initial HQS inspection and follows up. * Assists applicants and tenants by referrals to community and city social service and health agencies as needed. * Provides informational booklets concerning Authority and community services to applicant and tenants. * Coordinates placement of applicants with Authority staff and with external investigation and service providers. * Provides orientation, including written materials, to families, including owners and landlords in HCV Program. * Prepares regular statistical reports for Supervisor. * Reports work accomplished to Supervisor. * Performs related work as required. JOB REQUIREMENTS : * Graduation from high school/GED required. Associates Degree in Business, Social Work, Counseling, Psychology or some closely related field preferred. * HCV certification required within six months of date of employment * Four (4) years full time work experience is required, with exposure to public agencies preferred, as an interviewer, involving public contact in the social services. Community group work experience desirable. * Considerable knowledge of the function and organization of the Authority and its various departments. * Demonstrated ability to understand and follow oral and written instructions. * Demonstrated ability to establish and maintain effective working relationships with applicants, clients, external agencies, fellow employees and the public. This includes demonstrating courtesy and respect for others, a strong customer service orientation, and maintaining a positive professional attitude in representing the proper image of the Authority at all times. * Demonstrated proficiency in oral and written communications; proven competency in basic English grammar and spelling. * Demonstrated proficiency in housing application software and computer proficiencies as required, i.e., Microsoft Word and Excel * Demonstrated ability to perform accurate arithmetical computations. * Proven ability to maintain accurate, centralized files and records. * Proven ability to work independently as a self-starter, proven ability as a team player. * Demonstrated working knowledge of tenant selection policies of the Authority. * Demonstrated knowledge of social and general assistance agencies, institutions and services available. * Demonstrated knowledge of interviewing techniques and methods of establishing financial status and eligibility. * Practices strong personal ethical behavior and demonstrates courtesy and respect for others. * Demonstrated ability to achieve and maintain a satisfactory attendance record, as defined by the Attendance Policy. * Bilingual English/Spanish desirable Job Type: Full-time Pay: Up to $35.48 per hour Expected hours: 35 per week Work Location: In person