Now Hiring - New Way Trucking. - POS Desk Sales Associate in Raleigh, NC

Full description of the position

The POS Desk Sales Specialist Associate PayBright is a leading provider of end-to-end payment solutions. The company's mission is to enable businesses and consumers to connect and transact seamlessly through best of breed solutions in payment processing, digital wallet, card issuing and online cash applications. PayBright was founded by a college student who identified the struggles that most businesses face when it comes to accepting credit cards. After a few short years, PayBright has been become the chosen processor of thousands of businesses spanning the entire country. The company's expansion has been "amazing and we are looking for exceptional people to join the PayBright Team. The POS Desk Sales Specialist Associate will assist with the timely implementation of new POS customers as well as assist with researching new prospective POS partners and software integrations. The person will be involved in troubleshooting and deployment of POS systems and other payment software. This specialist will analyze customer requirements and be a product level expert to suggest the best overall software fits. Requirements: Bachelor's Degree Conduct evaluation calls with merchants/agents to recommend POS Solutions or Integrations Project Management PayBright CRMs and systems for all payment solutions sold. Monitor each stage from menu/catalog build, equipment shipped, training, install, go live, and more. from menu/catalog build, equipment shipped, training, install go live and more. Handle all incoming email/calls from agents requesting information on POS solutions and/or Integrations. Track incoming inquiries from agents on PayBright CRMs and systems, update changes as they occur. Update internal data base for Known Integrations, add as new integrations arise Update Knowledge Base as solutions change or added. Liaison with Applications and Tech Teams for updates on merchant statuses and implementations Search for new integrations for specific verticals, automotive mechanics, etc. Review Integration solutions with new agents when referred to POS Desk by Sales. Outreach to "nonperforming agents" as time permits Maintain POS, Integration numbers for monthly reporting Learn/Train on PayBright offerings as time permits * Computer Skills, including Microsoft Office and Outlook and Mac OS * Proficiency in MS Word, Excel, PowerPoint and Outlook programs. * Multi-tasking * Strong technology skills * Receive direction and feedback effectively from various sources with different communication styles. Prioritizes work and proactively communicates status. * Able to work with minimal supervision to complete assigned tasks within the workday. * Ability to stay positive, approachable and always focused on customer service. * Ability to receive instruction * Experience: Minimum 2-3 years of sales experience. * Experience in the banking or credit card processing industry preferred but not required. * Experience in the Hospitality /Service industry Skills: Strong understanding of operating systems, software, and devices. * Familiarity with cloud computing. * Network administration. * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication skills, written and verbal. * Typing skills minimum WPM 60 Competencies: * Being able to work in a collaborative and highly motivated environment is critical * Confirmed commitment to quality and customer service. * Strong customer service skills and follow-thru skills. * Excellent verbal and written communications, interpersonal skills, customer orientation, team * A self-starter who sees the big picture - good business sense to understand overall strategy and direction. * Impeccable organization - scrupulous about details. * Expert level communication ability - both verbal and written * Speed - a sense of urgency and bias to action. * Decisiveness born out of insight, judgment and decision-making skills. * Technical prowess with mobile apps, Microsoft Office, PowerPoint, OneNote, Power BI. * Organizational expertise. * Resourcefulness & persistence to accomplish seemingly impossible missions. * Diplomacy and confidentiality born out of emotional intelligence & integrity. * Punctual, regular and consistent attendance. * Has a servant's heart, a sense of humor and is a pleasure to work with. Physical/Mental Demands: * Requires the ability to be sedentary for extended periods of time This description is based on management's assessment of the requirements and functions of the job as of the date this description was prepared. It is a general guideline for managers and employees, but it does not purport to be an exhaustive list of all of the elements of the job. Management reserves the right to modify the description at any time or to vary the duties and responsibilities of the job on a temporary or indefinite basis to meet production, scheduling, or staffing needs. Job Type: Full-time Schedule: M-F Pay: $21-23 Per Hour Expected hours: 40 per week Benefits: * Health, Dental and Vision Insurance * Paid Time Off Education: *Bachelor 's Degree *Required * Ability to Commute: Job Type: Full-time Pay: $21-23 Per Hour Expected hours: 40 per week 4-day in-office, 1-day from-home hybrid work schedule. Benefits: * Health, Dental and Vision Insurance * Paid time off Schedule: * M-F Ability to Commute: * Raleigh, NC 27608 (Required) Ability to Relocate: * Raleigh, NC 27608: Relocate before starting work (Required) Work Location: 4-day in-office, 1-day from-home hybrid work schedule in Raleigh, NC 27608 Job Type: Full-time Pay: $21.00 - $23.00 per hour Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Experience: * Sales: 2 years (Required) Ability to Commute: * Raleigh, NC 27608 (Required) Ability to Relocate: * Raleigh, NC 27608: Relocate before starting work (Preferred) Work Location: Hybrid remote in Raleigh, NC 27608