Now Hiring - Sunset Healthcare Solutions - Sales Support Specialist in Chicago, IL

Full description of the position

About Us: Founded in 2004, Sunset Healthcare Solutions is a Chicago-based manufacturer and distributor of homecare supplies, partnering with over 1,600 healthcare businesses worldwide. With distribution facilities in Chicagoland and the West Coast, we provide fast, reliable shipping across the U.S. and to over 150 countries. In 2020, we launched our Acute Care division, driving innovation with new technologies. Sunset has appeared on the Inc. 5000's Fastest Growing Companies in America list nine times and is ISO 13485 compliant. We also offer private labeling, quality testing, custom packaging, and OEM manufacturing. A Sales Support Specialist will provide support to the sales team by managing customer's orders, coordinating communication internally and externally, helping prepare reports, and ensuring smooth operations throughout the sales process. The role requires a motivated and organized individual with excellent communication skills, strong attention to detail, and the ability to manage multiple task in a fast-paced environment. Responsibilities: * Order Management: * Process customer orders and respond accordingly to customer or sales team. * Ensure accurate entry of order details and provide timely follow-ups. * Monitor inventory levels and relay accurate information to customers. * Customer Relationship Management: * Act as a liaison between the sales team, customers, and other departments. * Maintain positive relationships with customers by addressing their needs and providing relevant information. * Support the sales team in general day to day activities * Answering incoming calls and upselling when relevant * Provide personalized experience to customers based on needs * Data Entry and Reporting: * Entering and relaying relevant sales information to the sales rep including logging data into the CRM * Compiling reports as needed for Regional Manager * Provide insights to improve sales strategies. * Collaboration and Teamwork: * Work closely with the sales team to align on product launches, promotions, and other initiatives. * Learn product and becoming knowledgeable in all product offerings * Collaborate with cross-functional departments (e.g., customer service, finance, logistics) to ensure smooth order fulfillment Requirements: * High school diploma or equivalent; Bachelor's degree in Business, Marketing, or related field is a plus * Proven history of strong work ethic and achievement in a competition or teamwork setting * Strong communication (oral & written) and interpersonal skills required * Must be detail oriented, have strong organizational skills with the ability to multitask * Ability to work in both a supervised and unsupervised environment * Customer-focused with problem solving attitude * Time management and organizational skills * Proficient in Microsoft Office Suite