Now Hiring - Pivotal Academy - Client Account Agent - Entry Level in Santa Barbara, CA

Full description of the position

At Pivotal, we believe that the client comes first and are dedicated to providing cutting-edge solutions, creating an overall superior customer experience. This principle drives our Client Account Agent who plays a key role in driving business objectives, enhancing brand awareness, and facilitating outreach initiatives. Whether you're answering questions, providing product recommendations, processing sales orders or resolving issues, our Client Account Agents' friendly and helpful approach will turn a simple interaction into an exceptional one. The Client Account Agent will be able to represent our industry-leading telecommunication clients with unique solutions and innovative strategies to increase their customer base on a national level. The Client Account Agent will meet and exceed sales targets while building lasting relationships with customers. In this role, you will discover the importance of personal interactions and the impact they have on customer satisfaction. Responsibilities of the Client Account Agent: * Understand our clients products and services to explain their benefits clearly and answer any customer questions * Assist customers with their product and service selections, being their primary point of contact from the start of the sale until the end to ensure a seamless experience and repeat business * Keep accurate records of customer interactions, sales, and service requests to Identify new business opportunities * Ability to service existing customers by offering promotion and upgrades to products and services they already have * Generate daily sales reports to stay up to date on new client and industry trends Qualifications for the Client Account Agent Role: * Minimum of a high school diploma or GED * Experience in sales or customer service, preferably in telecommunications but not required * Ability to effectively communicate product knowledge and client services to customers * Willingness to learn and grow your professional skills * Problem-solving abilities * Outgoing personality with a passion for helping others * Excellent communication skills This is an entry-level position, and regardless of your experience in account management, sales or telecommunications, we will provide training to help you excel in delivering exceptional customer service. Job Type: Full-time Pay: $52,000.00 - $60,000.00 per year Benefits: * Professional development assistance Compensation Package: * Bonus opportunities * Commission only * Commission pay * Performance bonus * Uncapped commission * Weekly bonus Schedule: * Day shift * Monday to Friday * Weekends as needed Work Location: In person