Now Hiring - Agent Pipeline, Inc. - Account Director in Saint Albans, WV

Full description of the position

Agent Pipeline is an industry-leading, award-winning, National Marketing Organization specializing in the Life and Health industry. Our core values of family, respect, service, partnership, and integrity lead the way, guiding us as we continue to grow and evolve. We are proud of our West Virginia roots, and even prouder of our employees who are the heart of Agent Pipeline. Visit [please apply online] to learn more about us! We are currently looking for an Account Director to join our Broker Support Team and serve as a liaison between our agents and carrier partners. Individuals best suited for this position will be proactive problem solvers, empathetic, and strong critical thinkers. No prior experience is required. This position offers a path for growth and promotion within our Agent Services Department for interested individuals. Essential Duties and Responsibilities include the following * Working with various individuals within the company to provide outstanding support to independent agents and our internal employees * Completing day-to-day activities including following up on tasks and emails; handling inbound and outbound calls; and providing accurate information to agents and marketers * Collaborating with Leadership on improvements to processes or new ideas to help better the department * Serving as a dependable employee exemplifying stellar customer support, solid attendance and professionalism * Appropriately communicating information to agents, team members and members of management via email, phone calls and face-to-face interaction as appropriate Skills/Competencies * Problem Solving - Identifies and resolves problems in a timely manner. Develops alternative solutions and works well in group problem solving situations. * Quality Management - Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness. * Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values. * Confidentiality - Ability to respect the confidentiality of information acquired as a result of professional and business relationships and should not disclose any such information to third parties, coworkers, family, or friends without proper and specific authority unless there is a legal or professional right or duty to disclose. * Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently. * Professionalism - Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. * Adaptability - Able to deal with frequent change, delays, or unexpected events. * Attendance/Punctuality - Is consistently at work and on time. Ensures work responsibilities are covered when absent. * Dependability - Commits to long hours of work when necessary to reach goals. * Initiative - Asks for and offers help when needed. Qualifications: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). Education and/or Experience: * High School diploma or 1-2 years related experience and/or training, or equivalent combination of education and experience. Agent Pipeline is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities. Job Type: Full-time Pay: $14.00 - $17.00 per hour Expected hours: 40 - 43 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday Work Location: In person