Now Hiring - Preston Feather - Window & Door Inside Sales Representative in Traverse City, MI

Full description of the position

Preston Feather is a rapidly growing value-added distributor of lumber and specialty building materials for top architects and pro builders. We offer rewarding careers, compensation and industry-leading training. If you enjoy a faster-paced role with a significant impact on customer service, know how to provide superior customer service, are interested in learning about a variety of construction materials, and are looking for a career with opportunities for advancement, then keep reading because a position at Preston Feather may be right for you! As a Window & Door Inside Sales Representative you will be responsible for providing a great customer experience for customers visiting our showroom, working with the sales team to execute orders, and facilitating window and door sales opportunities. Additional responsibilities include:

• Qualifying the customer, utilizing sales questionnaires to learn about their project needs and setting the expectations for a successful project and communicating Preston Feather's role
• Participating as a "concierge" in the sales process, guiding customers through the process and assist customers based on their type of inquiry - sales, orders, and service requests
• Working closely with the sales team, helping to execute orders through delivery
• Facilitating selling opportunities for hardware and smaller projects
• Using industry-specific software (Spruce ERP) for various inquiries and processes such as order entry, tracking order status, processing payments/deposits, receiving and invoicing
• Coordinate visiting vendor representative meetings and training sessions To be successful in this role, you will be expected to consistently demonstrate the ability to:
• Provide excellent customer service in a fast-paced environment
• Remain highly organized and adapt to changing operational business needs
• Work as a team - with vendors, sales staff, operations team, and PF leadership
• Maintain effective communication with customers, operations, and outside sales
• Respond promptly and professionally to customer concerns and inquiries
• Actively engage in morning team huddles with operations and sales teams
• Communicate effectively and listen intentionally As a Preston Feather team member, you can expect:
• A Monday - Friday day shift work schedule with a competitive hourly wage
• Annual Profit Sharing and 401(k) with employer match
• A training environment that encourages professional growth and development
• Employee Product Discount Program and annual Preston Feather logo apparel allowances
• Annual Performance Appraisals
• Health, Dental, and Vision Insurance
• Paid Time Off and Holidays Required qualifications include a high school diploma or equivalent and prior sales and administrative office support experience, 2+ years preferred.