Now Hiring - Rafih Auto Group - Automotive Sales Consultant in North Olmsted, OH

Full description of the position

Sales Consultant * Position Summary:* Our sales consultants are responsible for all aspects of the car sale from lead generation to car delivery. They are expected to have a great understanding of the product and be able to articulate product specifications to the customers. * Requirements: * Exhibit high level of commitment to customer satisfaction. * Keep abreast of new products, features, accessories, etc., and their benefits to customers * Know and understand equity and values, and is able to explain depreciation to the customer * Valid driver's license and clean driving record * Strong organizational skills * Job Responsibilities: * Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot * Assist customers in selecting a vehicle by asking questions and listening carefully to their responses * Fully explain product performance, application, and benefits to prospective clients * Describe all optional equipment available for customer purchase * Offer test drives to all prospects while following dealership procedure to obtain proper identification from customer prior to test drive * Establish personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet and exceed those goals * Attend product and sales training courses as requested by sales manager * Write complete sales orders and process paperwork in accordance with established dealership policies * Prepare sold vehicles for customer delivery prior to customer arrival * Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork * Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department * Follow up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met * Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction * Not limited to this list of duties