Now Hiring - SWS Equipment, LLC. - W. WA Inside Parts Sales Representative in Tacoma, WA

Full description of the position

Are you a motivated professional with a knack for problem-solving and a passion for delivering outstanding customer experiences? Join our dynamic team where you'll play a key role in supporting mission-critical operations through expert parts sales and customer service. In this fast-paced and rewarding environment, you'll troubleshoot technical issues, build lasting relationships with clients and vendors, and drive revenue through proactive outreach and strategic upselling. If you thrive on clear communication, enjoy turning challenges into solutions, and are ready to take your sales career to the next level then this position may be for you! Essential Duties and Responsibilities The essential functions include, but are not limited to the following: * Responds promptly and professionally to customer inquiries via phone and email, ensuring follow-up within one business day and referring to appropriate resources when needed * Troubleshoots and diagnoses customer issues to identify required parts, then prepares and delivers accurate sales quotes in a timely manner * Prioritizes and escalates customer requests based on account status, mission criticality, and complexity to ensure timely and effective resolution * Utilizes departmental software to monitor performance metrics, identify challenges, and recommend solutions that support customer satisfaction and sales goals * Maintains an up-to-date database of frequently requested parts to streamline quoting and order processing * Promotes additional products and services to drive parts sales revenue, enhance mission readiness, and proactively inform customers of new offerings * Builds and maintains strong relationships with vendors, suppliers, contractors, and industry partners to support operational success * Proactively communicates with customers about delays or issues related to quotes or shipments, offering solutions to maintain trust and satisfaction * Conducts outbound sales calls to generate revenue and consistently strives to exceed sales quotas Minimum Qualifications * Customer Service & Sales Expertise - Brings over 3 years of experience in parts sales, with a strong track record of meeting revenue goals through exceptional customer service. Demonstrates the ability to identify customer needs, upsell effectively, and conduct outbound sales when directed * Effective Communication & Interpersonal Skills - Communicates clearly, professionally, and proactively with both internal teams and external customers. Skilled in building rapport, resolving issues with empathy, and maintaining a customer-first approach across all channels * Adaptability & Time Management - Remains flexible and responsive to changing priorities and customer demands. Excels in managing time effectively to maintain productivity throughout the workday * Problem-Solving & Resourcefulness - Demonstrates creative and strategic thinking in diagnosing customer needs and providing tailored solutions, often with limited information * Technical & Computer Proficiency - Proficient in Microsoft Office and experienced in using sales/customer service platforms and parts management software to manage data and generate reports * Organizational Skills & Documentation - Highly organized with a strong commitment to structured processes and accurate documentation, reducing reliance on informal or undocumented workflows * Industry & Logistics Knowledge - Possesses a solid understanding of logistics, including parts distribution timelines, industry challenges, and opportunities for operational improvements * Educational Background - Holds a High School Diploma or GED (High School Equivalency Certificate) Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. * Position requires use of computer, telephones and other office equipment, reading, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity * Ability to sit and/or stand for long periods of time (up to 10 hours) Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. SWS Equipment is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.