Now Hiring - K3 Technology, LLC - Technology Account Manager (TAM) (Denver) in Greenwood Village, CO

Full description of the position

Job Title: Technology Account Manager (TAM) Location: Denver, Colorado (On-Site - local candidates only) Employment Type: Full-Time * About K3 Technology K3 Technology is a leading IT services company dedicated to helping medium to large-sized businesses optimize their IT infrastructure. We provide managed services--including end-user support, cloud migrations, disaster recovery, and strategic planning--so our clients can focus on growing their businesses. Our Technology Account Managers (TAMs) play a critical role in ensuring our clients receive proactive, strategic IT support that aligns with their business objectives. We foster a culture of transparency, accountability, and continuous learning, ensuring our team has the resources to thrive. * Position Summary As a Technology Account Manager (TAM), you will serve as the primary point of contact for assigned clients, building long-term relationships and ensuring their IT needs align with their business goals. You will be responsible for managing client expectations, conducting IT audits, identifying risks, and facilitating proactive planning. A successful TAM at K3 Technology is highly organized, client-focused, and possesses strong technical insight to guide clients through IT decision- making. This role requires a balance of business acumen and IT service delivery experience to provide proactive solutions and optimize client environments. * Key Responsibilities Client Relationship Management Maintain regular client meetings (weekly, biweekly, or monthly) to assess service delivery and address concerns Act as a trusted technology advisor, developing strong relationships with key client stakeholders Advocate for clients within K3 Technology, ensuring their technical needs are met and aligned with business objectives Assist with Quarterly Business Reviews (QBRs) and facilitate annual IT roadmap planning for proactive support and infrastructure upgrades Technical Oversight & Auditing Conduct IT audits of client environments, including: File share permission reviews to ensure proper access control Active Directory (AD) structure audits to optimize security and efficiency Microsoft 365 security reviews to enforce best practices Server configuration assessments to ensure compliance and performance Network firmware updates and infrastructure reviews to maintain security and reliability Identify gaps, security risks, and inefficiencies, providing clear recommendations for improvement Service Delivery & Problem Resolution Track and manage client technical issues, ensuring full resolution rather than temporary mitigation Work closely with the service desk and engineering teams to escalate, troubleshoot, and resolve complex issues Ensure timely follow-ups and resolutions on all client-reported problems Monitor Service-Level Agreements (SLAs) and ensure the team is meeting or exceeding client expectations Strategic Planning & Business Alignment Align IT solutions with clients' quarterly and annual business objectives to support growth, security, and operational efficiency Provide clients with technology recommendations that enhance productivity and security Collaborate with internal teams to ensure the right resources are allocated to client needs Proactive IT Management & Best Practices Continuously monitor client environments to ensure compliance with industry best practices and evolving security threats Guide clients on technology lifecycle management, advising on upgrades, migrations, and end-of-life planning White Glove Support & Client Success Deliver a high-touch, white-glove experience, ensuring clients feel valued and supported Educate clients on IT best practices, security risks, and optimization opportunities * Preferred Skills Client Relationship Management: Proven ability to build and maintain long- term relationships while acting as a strategic IT advisor Strategic IT Consulting: Experience conducting QBRs, developing IT roadmaps, and aligning IT solutions with business needs Technical Oversight: Ability to review IT environments for security gaps, inefficiencies, and compliance risks Service Delivery & Issue Resolution: Strong troubleshooting and problem- solving skills, ensuring escalations are managed effectively Business & IT Alignment: Understanding of how IT solutions impact business operations and how to drive technology improvements Proactive IT Management: Experience monitoring IT environments, recommending security enhancements, and improving operational efficiency White Glove Support: Commitment to providing an exceptional client experience through proactive communication and responsiveness Collaboration & Leadership: Ability to work cross-functionally with internal teams and contribute to a culture of continuous improvement * Qualifications 3+ years in a Technology Account Manager, vCIO, IT Consultant, or similar client-facing IT role within an MSP or IT service provider environment Experience managing client relationships, conducting IT reviews, and providing strategic technology recommendations Ability to review Active Directory structures, Microsoft 365 security settings, server configurations, and network infrastructure at a high level Understanding of IT best practices related to security, compliance, and IT lifecycle management Ability to bridge technical and business conversations, ensuring IT investments support client business objectives Experience aligning IT strategies with client growth plans and operational needs * What We Offer 401(k) with up to 3.5% match Generous PTO and paid holidays Paid training, certifications, and professional development opportunities A supportive, team-driven environment A transparent, communicative work environment with an open-door policy Opportunities for career advancement in a rapidly growing company A role where you can make a direct impact on clients' IT success * Compensation $70,000 DOE (Depending on Experience) * How to Apply If you are a results-driven IT professional who excels at client relationships and strategic consulting, we want to hear from you! Apply now at [please apply online] K3 Technology is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.