Now Hiring - Fidelity Hotel - Sales & Catering Manager in Cleveland, OH

Full description of the position

What you'll do: * Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction * Negotiate and prepare event agreements and contracts with clients for all events booked using established guidelines * Advise clients on menu + beverage selections, room assignments, design, and set-up * Maintain knowledge of all menus (including daily specials, alternative cuisine, beverage lists, etc) and service of food and beverage items offered by the outlet(s). * Create proposals, banquet event orders + invoices and distribute accordingly in a timely and efficient manner * Maintain master events calendar * Enter event details into the outlet's reservation platform * Review upcoming BEOs to ensure all final details are collected such as menu, timeline, sign instructions, etc. * Assist with last-minute requests (guest count changes, updating BEO and reservation systems, communicating with teams to keep them updated, etc.) * Ensure the culinary team is set up to execute all private and group dining events you book to ensure guest expectations are met and that the event runs smoothly and efficiently * Assist with site visits, pre-event and on-site communication with clients * Follow up with clients to assure quality of event, solicit next event, and source referrals * Run monthly revenue reports to determine food and beverage minimums * Attend relevant meetings and assist with working + managing event shifts as needed * Assist respective teams with phone support, staff duties or training, creating meeting agendas, etc. * Assist in the development and implementation of special projects as assigned * Assist the Marketing Team with new initiatives based on client feedback and knowledge of the outlets goals and standards * Promote and encourage guest name recognition at all times with both internal and external guests * Assist in any offsite events including charitable and marketing events * Ensure open lines of communication with all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the outlet are met Who you are: * You believe in hospitality, deeply and passionately. * You know how important relationships are and you find joy in growing and maintaining new ones. * You use your time wisely and are an expert in prioritizing and multi-tasking. * You're creative, take initiative, and are willing to find solutions. * You have strong computer skills and the ability to pick up on software programs quickly. * You're thorough, have excellent communication, and pay close attention to detail. * You have a strong work ethic and can work both autonomously and with a team. * A plus: You have 2+ years of experience in hotel-focused sales BENEFITS We are proud to offer competitive wages and the following benefits for full- time employees: * Up to 3 weeks paid time off annually * 50% off discount at most New Waterloo restaurants * Health, vision + dental benefits * 401K matching * Paid holidays * Volunteer pay * Tuition reimbursement * Referral bonuses * Discounts at our shops, hotels + local partnerships ABOUT NEW WATERLOO New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will be accepting applications on an ongoing basis until a candidate is selected for this role. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.