Now Hiring - Doubletree By Hilton - Sales and Customer Service Associate in Fort Lauderdale, FL

Full description of the position

Benefits: * Employee discounts * Flexible schedule * Free food & snacks * Free uniforms * Health insurance * Paid time off Join Our Established Team We're seeking a Sales and Customer Service Associate (Experience Guide) to create exceptional guest experiences and support our busy massage boutique. This front-of-house position is perfect for someone who enjoys creating connections and thrives in a warm, supportive environment. Compensation $16.00 - $18.00 per hour base pay Commission on product and membership sales (Monthly average: $319 | Yearly average: $3813) Consistent scheduling Growth opportunities Schedule Options Full-time and part-time positions available Flexible scheduling options Day, morning and evening shifts available Exceptional Benefits Paid training Health insurance Paid time off Free massages Friends & family discounts $100 Annual Wellness Credit Snacks, coffee and tea in breakroom Quarterly team building events Employee discounts Job Summary As an Experience Guide, you'll be responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring seamless daily operations. You'll greet and assist guests, book appointments, promote memberships, customize massage experiences, and handle payments for services. Our Environment Our boutique is designed as a sanctuary from the hustle and bustle, featuring natural wood surfaces, exposed beams, and thoughtful details that create a chic minimalist oasis. You'll work in an aesthetically-inspiring environment where diversity is celebrated and team members feel valued. Responsibilities Provide top-level service for guests and team members Warmly greet and check-in guests Drive enhancement, membership and gift card sales Share passion for services and retail offerings Book, edit and cancel massage appointments Open/close boutique according to procedures Resolve guest issues professionally Maintain guest areas to our high standards Contribute to a healthy, happy workplace Collaborate with leadership on best practices Requirements Efficient and detail-oriented in a fast-paced environment Excellent guest service skills and genuine enthusiasm Sales and service-related experience preferred Strong communication and active listening skills Friendly, outgoing personality Problem-solving abilities Team-player mindset Our Values LIVE IN THE NOW: Be present and reconnect KINDNESS IS MAGIC: Create warmth for all CARE FOR THOSE WHO CARE: Value our team AUTHENTICITY ALWAYS: Transparent communication Application Process * Submit your resume and application * We review your resume and reach back out to you within 48 hours * Selected candidates visit the boutique for an in-person interview * Final candidates receive job offers We're actively interviewing candidates now - apply today! This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.