Now Hiring - Kerma Medical Products, Inc. - Customer Service Rep, Direct Sales in Miramar, FL

Full description of the position

Who are we: Kerma Medical Products, Inc. is a Veteran-Minority owned company (VOSB) located in Suffolk, VA with a direct sales division in Miramar, FL. We began as a manufacturer in 1991 in Chesapeake, VA . In 2007, the Direct Sales Division, a non-stock requisition business, opened in Miramar, FL. Kerma is one of the largest diversity manufacturer/supplier companies in the private sector. * Who we are looking for: We are currently recruiting for a Customer Service Representative who's primary function is to provide services and support to customers, by providing information on products, orders in process and other information, and assisting in resolving customer service problems. Strong communication skills, both oral and written, are required as this individual will interact daily with customers/vendors to ensure an excellent customer experience. This position works Monday through Friday from 9am to 6pm. * What you will do on a typical day: * Process & confirm orders received by phone, fax, email and EDI, within 24 hours from receiving order. * Provide information on products such as: * Notify customers of changes, discrepancies and delays with the orders * Status of orders, tracking information and proof of deliveries * Pricing, cross-references and quotes * Provide return authorization to customers, as needed * Receives and documents customer complaints and assist in resolving customer order problems * Review reports to verify on time shipments and to verify accuracy * Submit credit requests, as needed * Conducts follow up processes to respond to customer needs * Make credit adjustments to customer accounts and provide research to document adjustments * Submit new customer account forms after verifying membership status * Submit item load change form after verifying pricing, description, and UOM * Notify supervisor of all incomplete tasks that requires support or assistance * Maintains files for all sales orders * Things you need to succeed in this position: * Ability to analyze processes and perform tasks that will result in completing work orders correctly * Proficiency in Microsoft Excel, Word and Outlook * Ability to learn new software * Exceptional attention to details * Excellent communication skills at all levels internally (co-workers and mgt.) and externally (customers) * Excellent time management skills * Must be able to sit in stationary position for extended periods of time * Must be able to lift up to 5 lbs. * Kerma Medical Products, Inc.* offers a comprehensive benefits package to include: * Medical * Dental * Vision * 401(k) * Life Insurance * Short Term Disability * Hospital Indemnification Insurance * Cancer Insurance * Accident Insurance * Critical Illness Insurance * Paid Vacation Time * 10 Paid Holidays * Paid Personal Time We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who receive a conditional offer of employment will be required to take and pass a pre-employment background check and drug test.