Now Hiring - Nick Mayer Lincoln - Internet Sales / BDC Representative in Westlake, OH

Full description of the position

About Us: At Nick Mayer Lincoln, we pride ourselves on providing an exceptional customer experience and offering a broad selection of new and pre-owned vehicles. As a respected name in the automotive industry, we are expanding and looking for motivated individuals to join our team in our Internet Sales / BDC department. If you are passionate about cars and enjoy connecting with people, this is the perfect opportunity for you! Position Overview: We are seeking a dynamic, customer-focused Internet Sales / BDC Representative to manage internet inquiries, assist potential customers, and help drive sales. The ideal candidate will be self-motivated, highly organized, and excel at delivering exceptional customer service in a fast-paced environment. Key Responsibilities: * Respond promptly to inbound internet leads, chat requests, emails, and phone inquiries. * Assist customers through the online buying process, from initial inquiry to scheduling appointments with our sales team. * Follow up on leads and maintain consistent communication with prospects via phone, email, and text. * Qualify potential customers and schedule test drives or appointments for the sales team. * Track and report lead activity and performance metrics to management. * Provide outstanding customer service and build long-term relationships with customers. * Collaborate with the sales team and other departments to ensure a seamless sales process. * Stay current on inventory, promotions, and specials to inform and guide customers effectively. * Maintain customer satisfaction by addressing concerns and delivering solutions in a timely manner. Qualifications: * Previous experience in a sales or customer service role (auto industry experience is a plus). * Strong communication skills, both verbal and written. * Comfortable with high-volume phone calls and internet-based interactions. * Ability to multitask, prioritize, and stay organized in a fast-paced environment. * Proficiency in using CRM software and Microsoft Office Suite. * High school diploma or equivalent; college degree is a plus. * Positive attitude, self-motivation, and a desire to achieve sales targets. What We Offer: * Competitive base salary plus commission. * Full benefits package, including health, dental, and vision insurance. * Paid time off and holidays. * Opportunities for career advancement within the dealership. * Training and development programs to help you succeed. * A dynamic and supportive team environment. Nick Mayer Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us as we strive to expand our business reach while providing top-notch service to our valued customers! Job Type: Full-time Pay: From $31,200.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 10 hour shift * 8 hour shift * Monday to Friday * Overtime * Weekends as needed Supplemental Pay: * Commission pay * Monthly bonus Ability to Commute: * Westlake, OH 44145 (Required) Ability to Relocate: * Westlake, OH 44145: Relocate before starting work (Required) Work Location: In person