Now Hiring - Florida Coast Equipment Inc - Service Sales Advisor (Davie) in Davie, FL

Full description of the position

Job Description - Service Sales Advisor Florida Coast Equipment (FCE) is North America's largest Kubota dealership group. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional. We are an Equal Opportunity Employer / Veterans / Disabled. The role of the Technician is to perform heavy-duty mechanical repair under general supervision. The primary objective for the Service Writer is to be the face and voice of the local Florida Coast Service Department. The Service Writer directs and coordinates the day to day functions of the office. Maintains an efficiently run office by arranging tasks, people and other resources to accomplish the work. * Responsibilities: * Initiates services and repairs by ascertaining performance problems and services requested. * Coordinate customer repair orders with Service Office Manager and Working Shop Foreman * Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records. * Ascertains problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules. * Develops estimates by costing materials, supplies, and labor. * Calculates customer's payment, including deductibles. * Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required. * Obtains approval signatures and enters RO into service database system. * Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation. * Maintains records by recording problems and corrective actions planned. * Updates job knowledge by participating in educational opportunities and reading manufacturers' publications. * Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Qualifications: * Minimum of four years' experience in related fields. * Computer experience (preferred) * Strong customer relations and communication skills. * Good leadership abilities. * Must have a positive can-do attitude. Working Conditions: The working conditions described here are representative of the environment to successful perform the essential functions of the job. Working conditions include but are not limited to working around moving objects or vehicles, fumes, solvents, grease, and oil. May work under conditions of inclement weather. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Demands include walking, standing, climbing, lifting, carrying, stooping, bending, kneeling, pushing/pulling, and reaching, as well as occasionally lifting and carrying parts, and equipment. While performing the duties of this job, the employee is regularly required to clearly communicate, talk and hear, and use equipment to effectively perform the functions of the job. Manual dexterity is required. The wearing and use of company specified PPE is required as well as complying with all safety requirements. Physical ability to lift 15-75 lbs. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The duties of this position may change in the discretion of FCE and without advance notice to the employee.