Now Hiring - Kai - Developer Relationship Manager (Property Management) in Tampa, FL

Full description of the position

Position Title: Developer Relationship Manager Department: Strategic Partnerships Work Hours: Minimum 40 hours per week / schedule may vary FLSA Status: Salaried, Exempt Reports to: Executive Management Supervises: May oversee support staff or collaborate with Operations, Communications, and Field Teams POSITION SUMMARY: The Developer Relationship Manager serves as the primary point of contact between Kai and our developer partners. This role is responsible for managing communication, aligning expectations, and ensuring a seamless experience during community development, transition, and ongoing support phases. The individual in this position must be solution-oriented, responsive, and deeply collaborative--able to anticipate needs, coordinate internal resources, and represent Kai's values of Kindness, Action, and Innovation in every interaction. This position is highly visible and works closely with internal operations, communications, onboarding, and leadership teams to ensure developer satisfaction and long-term success of the communities we manage. ESSENTIAL RESPONSIBILITIES: (May include some or all of the following as applicable) * Serve as the day-to-day liaison between Kai and assigned developer partners * Lead onboarding and community launch processes in coordination with internal teams * Track timelines and deliverables for community openings, turnover, and transition milestones * Coordinate across departments (field services, community management, communications) to meet developer needs and expectations * Attend developer meetings, site visits, and walkthroughs as needed * Provide developers with regular updates and reports regarding their communities * Ensure brand standards and service levels are upheld throughout development phases * Respond to developer concerns and escalate issues appropriately to ensure timely resolution * Help guide internal teams on developer expectations and priorities * Maintain internal records, files, and documentation regarding each developer relationship * Support the transition of communities from developer control to resident-led governance (HOA/CDD) * Identify and flag opportunities for service improvement or expansion SKILLS, KNOWLEDGE & ABILITIES REQUIRED: Education/Training/Certifications/Licenses: * High school diploma required; associate's or bachelor's degree in Business, Communications, Real Estate, or related field preferred * CAM License preferred or willingness to obtain Experience/Knowledge/Skills: * Minimum of 3-5 years of experience in developer relations, property management, project coordination, or related role * Excellent communication, organizational, and interpersonal skills * Proactive problem-solving mindset with a calm, professional demeanor * Ability to manage multiple priorities and deadlines across various stakeholders * Familiarity with real estate development processes or CDD/HOA governance preferred Computer Literacy: * Intermediate to advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) * Comfortable learning internal platforms and CRM tools Language Requirements: * English required; additional language fluency is a plus TRAVEL & AVAILABILITY: * Ability to travel to development sites or meetings as needed * Availability to respond to time-sensitive needs, including occasional after-hours coordination WORKING CONDITIONS & PHYSICAL REQUIREMENTS: * Primarily indoor, professional setting with occasional outdoor visits to development sites * Ability to sit, type, and work at a computer for extended periods * Ability to walk development sites and navigate stairs or uneven ground DISCLAIMER: This is not an all-inclusive job description. Management reserves the right to adjust responsibilities and requirements based on evolving business needs and community partnerships. Job Type: Full-time Expected hours: 40 per week Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * Monday to Friday * Weekends as needed Education: * Bachelor's (Preferred) Experience: * Real estate: 4 years (Preferred) * Communication skills: 4 years (Preferred) * property management, project coordination, or related role: 3 years (Required) * CDD/HOA governance: 3 years (Required) License/Certification: * LCAM (Required) Ability to Commute: * Tampa, FL 33607 (Required) Ability to Relocate: * Tampa, FL 33607: Relocate before starting work (Preferred) Willingness to travel: * 50% (Preferred) Work Location: In person