Now Hiring - RRG Group Limited - Inside Sales Representative in Mount Prospect, IL

Full description of the position

Job Summary The Inside Sales Representative plays a key role in providing top-notch support to customers by handling inquiries, resolving issues, and managing accounts across multiple communication channels. This position involves order processing, account management, and close collaboration with internal teams to ensure efficient and accurate service. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment while maintaining professionalism and clear communication. Key Responsibilities * Communicate with customers via phone, email, and in-person to provide assistance and resolve concerns. * Respond to inquiries quickly and professionally, ensuring a positive customer experience. * Resolve complaints by gathering information, evaluating issues, and determining the best course of action. * Verify and update customer account information to maintain accuracy. * Process orders, quotes, applications, and other requests using Microsoft Dynamics AX. * Escalate unresolved issues to the appropriate departments when necessary. * Maintain up-to-date and accurate customer records, including detailed logs of interactions and resolutions. * Follow up on customer interactions to ensure satisfaction and closure. * Perform administrative tasks related to customer service. * Partner with internal teams to troubleshoot and resolve customer issues. * Contribute to continuous improvement efforts to enhance the customer experience. Education & Experience * Associate's degree or equivalent work experience required. * Minimum of 2 years in a customer service or support role. * Proficient in Microsoft Office Suite (Word, Excel, Teams); experience with Lotus Notes is a plus. * Experience with Microsoft Dynamics AX or similar ERP system preferred. * Strong understanding of customer service best practices and procedures. Key Skills & Competencies * Excellent communication skills, both verbal and written. * Strong listening and analytical abilities to assess and address customer concerns. * Detail-oriented with strong organizational and multitasking skills. * Problem-solving mindset with a customer-first attitude. * Ability to manage data effectively and maintain accurate records. * Comfortable working in a dynamic, fast-paced environment. * Self-motivated and proactive in improving the customer experience. * Team player with a collaborative mindset. HP Job Type: Full-time Pay: $40,000.00 - $60,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift * Day shift * Morning shift Ability to Commute: * Mount Prospect, IL 60056 (Preferred) Work Location: In person