Now Hiring - Live Marketing, LLC. - Client Account Specialist in Tampa, FL

Full description of the position

Job Summary We are seeking a dedicated and proactive Client Specialist to join our dynamic team. The ideal candidate will play a crucial role in working closely with the manager of client services in managing client relationships and ensuring satisfaction through exceptional service. Join a fast-paced marketing agency with a startup mentality backed by years of industry experience. Position: Client Account Specialist Reports to: Manager of Account Services Key Responsibilities: * Serve the sales department by overseeing seminar campaign enrollments from inception to completion. * Prepare work for further processing by gathering, sorting, organizing, and recording data, information, and documents. * Develop a comprehensive understanding of our products and services to offer accurate information and solutions to clients. * Respond promptly to client inquiries, ensuring concerns are addressed effectively and efficiently. * Manage the enrollment package for Data drive platform from start to finish. * Proof artwork for accuracy based on enrollment paperwork prior to approval for printing. * Purchase and analyze data for seminar campaigns and the data driven platform. * Oversee and maintain the registration website for all active seminars. * Act as the primary liaison between the Sales department and internal department leads. * Request invoices from the accounting department and manage client payments. * Maintain regular communication with existing accounts to ensure their needs are met and expectations exceeded. * Uphold quality service by monitoring standards and alerting the supervisor of potential issues. * Update the production schedule daily with new incoming seminar jobs. Skills and Qualifications: * Minimum of 2 years of experience in customer success or client account management. * Exceptional organizational skills with a keen attention to detail. * Ability to adapt to changing priorities and maintain excellent time management. * Proficiency in multitasking in a fast-paced environment. * Outstanding written and verbal communication skills. * Proven problem-solving abilities. * Ability to work both independently and collaboratively within a team. * Proficiency in Microsoft Office 365 and its suite of products. * Familiarity with the Google suite of products. * Experience in email marketing is a plus. * Knowledge of marketing and direct mail is advantageous. Company Culture and Values: * Fast-paced work environment. * In-office position with flexibility when required; this is not a remote role. * Embrace a startup mentality while leveraging years of industry experience. * Committed to rapid growth with a vision to introduce a suite of unique products and services. Opportunities for Growth: As a rapidly expanding company, we're always on the lookout for new markets and industries to serve. As we grow, new roles and opportunities will emerge, offering our team the chance to evolve and advance within the organization. Job Type: Full-time Schedule: * 8 hour shift Ability to Commute: * Tampa, FL 33607 (Preferred) Ability to Relocate: * Tampa, FL 33607: Relocate before starting work (Preferred) Work Location: In person