Now Hiring - Christian Heating and Air Conditioning - Inside Sales Coordinator in West Chester, PA

Full description of the position

Overview: About Us: Christian Heating Cooling Plumbing specializes in providing high-quality residential HVAC and plumbing services. With a commitment to exceptional customer care, reliable solutions, and a strong reputation in the community, we strive to create comfortable, efficient, and safe homes for our clients. * Position Overview:* The Inside Sales Representative plays a critical role in managing, qualifying, and coordinating leads to support the sales team. This position ensures timely scheduling of appointments, effective communication between departments, and a seamless customer experience. The ideal candidate is organized, proactive, and results-driven, with a passion for maximizing sales opportunities through efficient lead management. * Key Responsibilities: Lead Qualification & Coordination: Contact inbound leads, qualify them using scripts, and schedule appointments with decision-makers. Ensure every lead is properly categorized and distributed promptly to the appropriate sales representatives. * Efficient Scheduling : Prioritize same-day or next-day appointments to maximize conversion rates and align with sales team capacity. * Data Management : Maintain accurate lead records, update CRM systems, and track follow-ups to ensure no opportunities are missed. * Collaboration : Serve as a liaison between service technicians, sales teams, and customers to ensure smooth transitions and clear communication. * Customer Engagement : Utilize phone, text, and email to contact leads and follow up on missed opportunities. Build rapport and generate urgency for appointments through professional and empathetic communication. * Performance Tracking : Meet or exceed individual KPIs, such as call volume, lead conversion rates, and follow-up efficiency, contributing to team success. Qualifications: * Proven experience in sales support, lead coordination, or a related role. * Excellent verbal and written communication skills. * Strong organizational and multitasking abilities with attention to detail. * Proficient in CRM systems and sales tracking tools. * Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. * A collaborative team player with a customer-first mindset. Compensation & Bonuses: * Guaranteed individual monthly bonuses based on performance. * Opportunity to earn additional monthly team bonuses by contributing to collective goals. Posted Min Pay Rate: USD $50,000.00/Yr. Posted Max Pay Rate: USD $65,000.00/Yr.