Now Hiring - Mazda of Clearwater - SALES in Clearwater, FL

Full description of the position

Position Description The Sales Associate greets and welcomes customers on the lot upon a customer's arrival, before entering the showroom. Additionally, the Sales Associate answers incoming sales phone calls and responds to internet leads with the intention of answering customer questions leading to the creation of an appointment. The Sales Associate collaborates with the Sales Management team and is responsible for building a loyal clientele, attaining high Customer Satisfaction Index (CSI) scores, maintaining good employee relations, meeting Mazda of Clearwater performance metrics and maintaining sales records. Additionally, they must remain manufacturer certified, satisfy all customer sales concerns and ensure that customer service is performed at the highest level. This position provides full-time opportunities. This is not a managerial position. Process & Policy * Follow Up: The Daily Work Plan should be worked thoroughly to generate appointments before a sale and to create an exceptional ownership experience following the sale. The Daily Work Plan should be completed and up to date by the end of every business day. * Leads: Should be worked at least two times per day (1st Week) Reading all leads in completion before responding to ensure the proper response is given. Mazda of Clearwater expects all sales associates to make a minimum of 25 outbound prospecting phone calls per day to generate vehicle sales appointments. * Phones: Be available during your allotted phone hour. If you are busy, you will let the receptionist know. If you are unavailable, the call will go to the next available sales associate. * Appointments: Target monthly unsold, sales appointments should be two per day. Sales associates are expected to generate a minimum of one appointment per day. * Lot Walk: A daily lot walk of both the new and used car inventories will be completed, ensuring you know the location of inventory and what is available for retail sale. * Tardiness: Being on time for every shift is the minimum requirement. You are expected to check in with the Desk at the beginning of every shift and anytime you need to leave the property during a scheduled shift. You will check out with the Desk at the end of every shift. * Unsold Prospects: ALL Customers contacted will be entered into the CRM, with accurate information. Anyone who has all current tasks in the CRM complete is able to assist customers on the lot. All UPs on property will receive a Manager Turn Over, (T.O.), Your turn over rate on unsold prospects will be 100%. * Brooming: The 1st time a sales associate's customer leaves without a T.O., a verbal warning will be issued. The 2nd time will involve a disciplinary write-up; the 3rd time this occurs the sales associate's employment may be terminated at the discretion of sales management. * You are required to attend any training scheduled for you by a management. * Paperwork: You are responsible for all compliance paperwork being completed properly and signed in the correct places by the customer before being brought to the Desk. * Bank Stipulations: You are responsible for assisting in retrieving all additional paperwork required by the bank for completion of loan processing and funding. Performance Metrics * Must be current on all manufacturer certification training. * All customers greeted, name and contact information MUST be collected. * If not: 1st time- verbal warning; 2nd time- write-up; 3rd time- termination. * No tasks in CRM will be "Overdue" tasks longer than 2 days, excluding scheduled time off from work. There is a minimum requirement of 8 calls per month on all unsold Sales prospects and a monthly average of 50-points of customer contact per day. * If your workplan is not complete, you will not receive any fresh Customer Ups or leads from other sources. * Appointment target is two per day, with a minimum expectation of one per day. * If below: 1st month- verbal warning; 2nd month- write up and/or employment termination (subject to management discretion). * Leads must be responded to within the first five minutes of assignment or they will be redistributed. * An average of 10 units sold per month is the minimum requirement over a rolling three-month period. * Expectation: 45/90 rule- 45 units sold every 90 days. Knowledge, Skills and Abilities Inherent to The Position * Customer Service: Assess customer needs, interact positively and facilitate an excellent experience. * Concerns for Others: Requires being sensitive to other's needs and feelings while being understanding and helpful on the job. * Active Listening: Give full attention to what other people are saying and take time to understand the points being made. Ask questions when appropriate and do not interrupt at inappropriate times. * Oral Comprehension and Expression: Listen to understand and convey information effectively. * Written Expression: The ability to communicate information and ideas in writing so others will understand. * Written Comprehension: The ability to read and understand information and ideas presented in writing. * Problem Sensitivity: The ability to tell when something is wrong or likely to go wrong. * Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. * Monitoring: Assessing performance of yourself, other individuals or organizations to make improvements or take corrective action. * Negotiation: Bringing others together and trying to reconcile differences. * Time Management: Effectively managing one's own time and the time of others. * General, Driver and Store Safety: Understand and execute all tasks in a manner that protects both life and limb. * Self-Control: Maintain composure, keep emotions in check, controlling anger and avoiding aggressive behavior, even in difficult situations. Requirements: * Have comprehensive knowledge of all new vehicles and be able to differentiate between all models, trim levels and available features. * Maintain a current status for required Mazda Certification(s) and ensure the courses listed are no more than one year old: * Ultimate Mazda Experience (UMX) - UMX Service Standards. * Sales Professionals/Mazda Sales Certifications. * Manage customer concerns, complaints, and challenges with empathy, respect, and consideration of the customer's condition. * Maintain positive and effective work relationships with colleagues throughout the organization. * Gain and maintain a mastery of software solutions used by the Sales Department. * Assist physically challenged customers and those with special needs. * Monitor, assess, correct on the spot and report any safety concerns in or around the showroom and lot. * Assure positive control and proper security of all customer information and keys related to the Sales Department. * Wear assigned clothing/uniform each day and ensure all clothing and accessories are clean and maintained. * Participate in all company surveys, performance assessments, and peer reviews. * Clean up after yourself in all areas of the dealership inside and outside.