Now Hiring - The Solutions Center - Account Representative in Cleveland, OH

Full description of the position

Overview: We're looking for dedicated individuals with a passion for sales to serve as the primary point of contact between our company and clients. As an Account Representative, you'll play a key role in driving revenue by capitalizing on sales opportunities, upselling, and cross-selling products and services. Responsibilities: Customer service * Use scripts to identify customer needs for our products and services, and proactively address customer concerns. * Handle inbound calls from prospective customers with a friendly, professional, and ethical approach. * Answering client questions, resolving issues, and providing support regarding products or services. * Work collaboratively with our team to achieve collective success. Sales generation * Identifying opportunities to upsell or cross-sell additional products or services to existing clients. * Meet or exceed sales quotas and objectives Data management * Updating customer information in CRM systems, maintaining accurate records of interactions and sales activities. Qualifications: * High school diploma or GED required. * Experience in sales, account management, or a related role is preferred. * Ability to follow sales scripts, and objection handling techniques. * Strong understanding of customer service practices. * Familiarity with CRM software is preferred. * Meet or exceed sales quotas and objectives. * Adhere to company policies and procedures for attendance and attire. Skills: * Excellent communication skills: Ability to clearly articulate information both verbally and in writing * Strong interpersonal skills: Building rapport with clients and establishing trust * Problem-solving abilities: Identifying and resolving client issues effectively * Sales acumen: Understanding sales cycles, negotiation techniques, and closing deals * Customer service orientation: Prioritizing client satisfaction and providing excellent support * Organizational skills: Managing multiple accounts and prioritizing tasks effectively * Proficiency in CRM software: Utilizing technology to track customer interactions and manage data Job Type: Full-time Pay: $20.00 per hour Expected hours: 40 per week Benefits: * Dental insurance * Flexible schedule * Health insurance * Paid time off * Paid training * Vision insurance Compensation Package: * Bonus opportunities * Commission pay * Uncapped commission * Weekly bonus Schedule: * 8 hour shift * Day shift * Evening shift * Monday to Friday * Morning shift * Rotating weekends Work Location: In person