Now Hiring - The Solutions Center - Account Representative in Cleveland, OH

Full description of the position

Overview

: We're looking for dedicated individuals with a passion for sales to serve as the primary point of contact between our company and clients. As an Account Representative, you'll play a key role in driving revenue by capitalizing on sales opportunities, upselling, and cross-selling products and services.

Responsibilities

: Customer service

• Use scripts to identify customer needs for our products and services, and proactively address customer concerns.
• Handle inbound calls from prospective customers with a friendly, professional, and ethical approach.
• Answering client questions, resolving issues, and providing support regarding products or services.
• Work collaboratively with our team to achieve collective success. Sales generation
• Identifying opportunities to upsell or cross-sell additional products or services to existing clients.
• Meet or exceed sales quotas and objectives Data management
• Updating customer information in CRM systems, maintaining accurate records of interactions and sales activities.

Qualifications

:

• High school diploma or GED required.
• Experience in sales, account management, or a related role is preferred.
• Ability to follow sales scripts, and objection handling techniques.
• Strong understanding of customer service practices.
• Familiarity with CRM software is preferred.
• Meet or exceed sales quotas and objectives.
• Adhere to company policies and procedures for attendance and attire. Skills:
• Excellent communication skills: Ability to clearly articulate information both verbally and in writing
• Strong interpersonal skills: Building rapport with clients and establishing trust
• Problem-solving abilities: Identifying and resolving client issues effectively
• Sales acumen: Understanding sales cycles, negotiation techniques, and closing deals
• Customer service orientation: Prioritizing client satisfaction and providing excellent support
• Organizational skills: Managing multiple accounts and prioritizing tasks effectively
• Proficiency in CRM software: Utilizing technology to track customer interactions and manage data Job Type: Full-time Pay: $20.00 per hour Expected hours: 40 per week

Benefits

:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Compensation

Package:

• Bonus opportunities
• Commission pay
• Uncapped commission
• Weekly bonus Schedule:
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Rotating weekends Work Location: In person