Now Hiring - Business Tech Solutions - Telecommunication Account Trainee in La Mesa, CA

Full description of the position

We take immense pride in delivering a customer experience that is filled with personalization and innovative solutions. As a recognized industry leader in telecommunications, we continually surpass expectations through our unwavering commitment to excellence, innovation, and strategic insight. Our Telecommunications Account Trainee team plays an instrumental role in our continued success, skillfully anticipating customers needs and crafting tailored service solutions that foster enduring satisfaction and brand loyalty. Our Telecommunications Account Trainees are someone who thrives in customer interactions and implementing strategic engagement initiatives. As a Telecommunications Account Trainee, you will showcase comprehensive product knowledge, including but not limited to wireless devices, internet products, and all things service related. With provided training and position development, our Telecommunications Account Trainee will be well versed in customer service, and sales to assist every customer. Telecommunications Account Trainee Responsibilities: * Assist customers with inquiries related to AT&T services to access their needs and recommend optimal products or services options available * Ensure accurate and efficient execution of all sales-related processes including account set up, management, and order placement * Clearly articulate pricing structures, promotional offerings, service timelines, and installation procedures * Be well versed in mobile plans available and internet options by staying current on industry trends and product developments * Proactively identify opportunities to enhance the customer experience through value-added services or product upgrades * Approach each interaction with professionalism, empathy, and a solution-oriented mindset Telecommunications Account Trainee Qualifications: * Experience in customer service, sales or telecommunications industry preferred * Strong desire to learn new skills and excel in multitasking * Exceptional interpersonal and communication skills--both verbal and written. * Problem-resolution capabilities * Ability to remain composed, adaptive, and empathetic in high-pressure scenarios Benefits: * Comprehensive training and development * Opportunities for career advancement * Services ranging from $40-$300 per sale Job Type: Full-time Pay: $4,000.00 - $5,500.00 per month Schedule: * Day shift * Monday to Friday * Weekends as needed Work Location: On the road