Now Hiring - Tropolis Holdings, LLC - Small Commercial Lines Customer Service Representative in Northville, MI

Full description of the position

About Tropolis Tropolis is a technology-enabled independent insurance brokerage dedicated to insuring tomorrow together. We are a fast-growing and exciting agency that leverages data, technology, and a community-driven approach to deliver exceptional service to our clients. Position Overview We are seeking a Small Commercial Lines Customer Service Representative (CSR-3) to join our team in Northville, Michigan. This in-office, full-time role provides essential support to our commercial lines team, ensuring a seamless client experience through outstanding customer service, policy management, and administrative assistance. The ideal candidate is detail- oriented, highly organized, and committed to delivering excellent client service in a fast-paced environment. Key Responsibilities * Assist clients with policy questions, endorsements, certificates of insurance, and billing inquiries. * Support account managers and producers in servicing a book of small commercial accounts. * Process policy changes, renewals, and cancellations accurately and efficiently. * Communicate with insurance carriers regarding policy updates and coverage options. * Maintain accurate client records and documentation in the agency management system. * Provide prompt, professional customer service through phone and email interactions. * Assist with quoting and marketing efforts for new and renewal business. * Ensure compliance with company policies, procedures, and industry regulations. Qualifications * Minimum of4 years of experience in commercial lines insurance customer service (agency experience preferred). * Proficiency in Applied Epic is required. * Active Property & Casualty (P&C) insurance license is required. * Strong attention to detail and ability to manage multiple tasks effectively. * Excellent communication and problem-solving skills. Compensation & Benefits At Tropolis, we prioritize our employees' well-being and financial security. Our comprehensive benefits package includes: * $50,000 - $72,000, based on experience and qualifications * Health, dental, and vision insurance for employees and their families * Short-term and long-term disability insurance for financial protection * 401(k) with employer matching to invest in your future * Flexible time off (FTO) to take the time you need * Employee ownership through the Tropolis Purpose Plan, giving every employee a stake in our collective success How to apply If you are a customer-focused insurance professional with Applied Epic expertise, an active P&C license, and experience in small commercial lines, we encourage you to apply! Interested candidates are encouraged to submit their resume and cover letter to [please apply online]. Please include "CSR-3 Application" in the subject line with your name. Tropolis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. e7WOmLwoOU